isinwheel-USAReviews of isinwheel.com

We purchased two e bikes back in NOVEMBERRR. It is now first of August, one of the bikes hasn’t been able to work this entire time and I’m still waiting on another part that was supposed to be shipped months ago. Will NEVER buy from this company again.

UPDATED: 7/27/26 - FINAL UPDATE: After posting my review here, I was contacted by a very nice lady, "Lilly". We spoke on the phone several times and I explained the situation, the support I had received thus far and ultimately, the reason I chose to try "Isinwheel". I was really looking forward to the connectivity provided by the App and Bluetooth. These functions came at a premium compared to the other models I was exploring. Unfortunately, the e-scooter I received did not support these functions despite the website stating it did when I placed my order. Lilly listened to my situation, the support that was initially provided, and seemed sincere in her understanding and empathy. After our discussion, Lilly went to her leadership, and came back to the table with a refund offer that brought the cost of the Isinwheel e-scooter in line with the other e-scooters that did not have this connectivity. So, I was at least happy that I didn't feel like I spent extra money for functions that weren't present. I really appreciate Lilly's understanding and willingness to try and make things right. THANK YOU Lilly! I've upgraded from 1 to 3 stars because of the final results and what Lilly was able to make happen. They asked me to remove my review, but I couldn't in good conscience do that. While they ended up making things right after I posted this review, I spent countless hours engaged with their support as detailed in my review below and it was very frustrating...I shouldn't have had to post a review here to get a positive experience. The Isinwheel e-scooter, even without the connectivity features, is a really cool e-scooter. But when I placed my order on their website, it was for the advertised e-scooter, which I did not get. ********************** ORIGINAL REVIEW: Horrible customer service, if you can even call it that. I purchased a brand new H7 Pro off of their website almost 2 months ago. I was excited to receive this new model with all the upgrades including bluetooth, cruise control, LED aura lights, new NFC locking system, upgraded control buttons, etc. etc. I received a "frankenstein" bike. It had a bunch of old very dated hardware installed on the H7 Pro frame. It was missing ALL of these upgrades, basically a completely different bike than what was listed. The bluetooth module does not work and will not connect. I've tried ALL troubleshooting steps listed on the web. I contacted Isinwheel support... WOW, worst support ever. First, took them over 2 weeks to respond. I finally filled out an online support form on their website and got a response a few days later.. I was shocked. Then the pictures and videos started... it was like they couldn't figure out what hardware I had on my bike, they NEVER provided any actual troubleshooting steps. Just asked for pictures of this, or that, and a video of it not pairing with my phone... after 2 weeks of this back and forth, it was like I started over... they started asking me to take pictures of the same things I've already taken pictures of... I sent them the 30+ pictures I had already taken and all of the email exchanges... they came back with more requests for pictures and videos... after another week of this, they asked me to video the device not pairing again... they had not provided me any troubleshooting steps or fixes to change the fact that it wasn't working... as of today, it is still not working, I have a frankenstein bike and will NEVER do business with these crooks again. I've already filed a complaint with my credit card company as well. 7/20/26 EDIT: I believe this review may have caused them to call me... they offered me a $100 refund or parts to replace/fix my issue. Asked me to email them to get this going. I did just that, explained the phone call and offer that was made and "approved by management". I'd prefer to get the scooter working as advertised, vs. getting $100 back... Their follow-up email was to ask AGAIN for me to provide a video capturing the failed pairing that I had already captured and provided twice... no acknowledgement of the phone call or anything. No additional "have you tried this or that". In the entire time I've been trying to get support, they haven't once provided me with troubleshooting steps that applies to my scooter... every troubleshooting step I've tried has been what I've found online. I'm a technical engineer, so I'm not new to troubleshooting these types of things... 7/20/26 EDIT: I just received the below directly from Isinwheel: "After reviewing the information, we'd like to let you know that this version of the H7 Pro does not support the mobile app, so it cannot be connected or controlled through an application." I ordered this e-scooter directly off their website that clearly advertises the application, Bluetooth connection, etc.

Title: Avoid at all costs – Disgusting customer fraud and misleading advertising "I am writing this to warn other potential customers about the business practices of iSinWheel. My experience was not just a case of poor customer service; it was a clear case of deceptive trade practices. I purchased an S10 Max based on the company's official specifications, which explicitly advertised a 54.6V 15.6Ah battery system. However, upon arrival, the physical manufacturer label on the scooter clearly stated the battery was only 48V 15Ah. This is not a 'presentation' error—it is a clear case of selling a lower-tier product while advertising it as a premium one. When I brought this to their attention, I was met with gaslighting. They claimed the discrepancy did not affect performance, despite the obvious mathematical deficit in total Watt-hours. Even worse, on June 18, 2026, the company explicitly confirmed in writing that they had 'updated the website' to correct this misleading information. One month later, I verified that the website remains entirely unchanged and continues to display the same false specifications to trick other customers. Furthermore, the product was unfit for purpose. Despite being marketed as an IPX5 outdoor 'SUV' scooter, the unit suffered total failure after exposure to standard UK rain. The design allowed water to flood the interior, compromising the battery and electronic controller, and turning the unit into a dangerous fire hazard. When I demanded a resolution, I was offered only partial refunds and asked to return a chemically unstable, water-damaged lithium battery—a request that violates UK courier and safety regulations. I have reported this company to the relevant authorities for customer fraud and misleading advertising. They do not care about product quality or customer safety—they only care about making the sale and then trying to bury the truth when you complain. Do not trust the technical specifications on their website. Do not trust their 'customer service' team. Save yourself the stress, the potential safety risk, and the money. Shop elsewhere."

Customer service for me was amazing. I purchased u7 ebike little over a year but didn't ride it much only to test it. The odor had 1 mile on it. When I went to ride it I got an error 1 code. Did the troubleshooting and it turned out to be a controller problem. Given the fact it was only 1 mile and my 1 year warranty was up thet did send a new controller and the bike works fine. Thank for the excellent customer service. Rea is the name that needs to be praised.😁

Big bang for the buck!!! Im a seasoned rider. I have owned several different makes of eboards. Customer service on point.

SCAM SCAM SCAM. CHEAP JUNK, NO REPLACEMENT PARTS!!!!!

I would give 0 stars if I could. I purchased three iSinwheel electric dirt bikes for my children as Christmas gifts. Within months, we experienced multiple serious mechanical issues across the bikes. One bike initially had a stuck accelerator, which caused my daughter to crash. Although that issue was eventually resolved, the same bike now only travels about 3 mph despite being fully charged and set to the highest speed. Another bike has developed a sticking accelerator, creating another serious safety concern. For months, I have gone back and forth with customer service, sending countless emails, videos, and photos while completing every troubleshooting step they requested. Despite my cooperation, I am still left with defective products and no meaningful resolution. My children have spent weeks without being able to ride the dirt bikes we purchased for them, and after spending over $1,000, that is completely unacceptable. A company should stand behind its products, especially when they involve children’s safety. Instead, I’ve spent months trying to get these issues resolved with little progress. Based on my experience, I cannot recommend iSinwheel. I expected durable, reliable products and responsive customer service. Unfortunately, I received neither.

This bike better be perfect I swear to Christ after waiting this long I will personally drive it back up to ya and demand a refund. I have waited more than 2 weeks for this bike to show up and your "promised 2-5 business days" is a load of you know what. Lies. Absolute shame you take my money theb don't deliver. I'd be happy to talk to you all about it but YOU DON'T PICK UP THE PHONE.