Jennifer
Never again!👎🏽
My first bundle of clip-in’s extensions, I could not be happier. My second order was absolutely horrible. The hair was of low quality already had extreme breakage in dryness like they never took no pride in product before they sent it out. I let my concerns be known to their customer service department. And was told they didn’t see anything wrong with the product. Did I just need to wash it in deep conditioner and do all of these things that they should’ve done to send out a great bundle of clippings in the first place. Hi, We have looked at the hair and unfortunately there is nothing wrong with how it looks. The stringy ones you mentioned were probably the ones used when making the hair and a couple were forgotten in it, but they can be plucked. It is also normal for it to have a small amount of breakage at the beginning, just like regular hair would, but this will stop very soon, and we would recommend you use any type of hydrating treatment on it like conditioner or oil and it will not be dry at all. Since this hair is no longer attached to a person, it does not have the same minerals as before, so it needs to be extra hydrated. Please let me know if I can assist in any other way. Kind regards, Nicole




