Irresistible Me is a NY-based hair extensions and wigs brand founded in 2012. Known for their luxurious feel, seamless blend, and long-lasting quality, Irresistible Me's hair products offer an effortless way to add volume, length, or a confidence boost. Its clip-ins and invisible clip-ins collection have won multiple awards and have been worn by numerous major red-carpet celebrities. Over the past several years, its human hair wigs collections have experienced strong growth, offering trust-worthy consistent quality and a variety of trendy designs.
Irresistible Me (irresistibleme.com) has 416 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
irresistibleme.com
Website
irresistibleme.com
Category
Accessories
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Poor Customer Service
I was their membership member and I am very disappointed with the customer service. I have sent multiple emails and have not received a single response. Unfortunately, my experience has been very disappointing. Poor communication and lack of support are unacceptable. Definitely needs improvement.
Never buy again!
Response from Irresistible MeOct 23, 2026
Thank you for your feedback, Barno, and we’re sorry to hear you’ve had a frustrating experience trying to reach us. We completely understand how disappointing it is to feel like your messages aren’t being answered.
We checked on our end and can see that our team has replied to each of your emails, and we also reached out to you again today. Sometimes our replies can end up in the spam or junk folder, so we’d kindly ask you to check there as well, just in case.
If you still can’t see our emails, please contact us directly on live chat on our website and our team will be happy to help you right away.
We’re sorry again for the trouble, and we really hope we can sort this out for you.
DL
Donna L.
I did not receive my order so that was…
I did not receive my order so that was a FAIL. However, when I contacted the company they sent a full refund. But needless to say I never received my items and it was for my daughter's wedding. So now have to come up with an alternative. I even paid for expedited service. Never was notified by the company that there was an issue with the product or delivery until I sent an email questioning that I never received my package when it was expected to be delivered. And then got a $30 discount for future purchase. Not happy at all.
Response from Irresistible MeOct 23, 2026
Thank you for taking the time to share this, and we’re truly sorry your order didn’t arrive in time for your daughter’s wedding. We know how much planning goes into a day like that, and we completely understand how disappointing and stressful this must have been.
We looked into what happened, and unfortunately a system error on our end prevented your order from being shipped. Because of this, the order was never flagged as delayed, which is why you didn’t receive any notification from us before you reached out. You’re absolutely right that you should have heard from us sooner, and we’ve taken steps to make sure an issue like this is caught early in the future.
As soon as you contacted us, our team issued a full refund for your order, and the $30 credit was added as a small gesture of apology for the inconvenience, on top of the refund rather than instead of it. We know neither of these can make up for not having your hair for such an important occasion, but we wanted to make sure you weren’t out of pocket.
If there’s anything else we can help with, or if you’d like help choosing something for a future occasion, please reach out to us at [email protected] or on live chat on our website, and we’ll be happy to help.
NJ
Naj J.
⚠️ Very disappointed with Irresistible…
⚠️ Very disappointed with Irresistible Me.
I’ve purchased these exact hair extensions from Irresistible Me before, so I knew exactly what color to expect. Unfortunately, the extensions I received this time are much darker than my previous set. This isn’t a slight variation, the difference is obvious.
I contacted customer service and provided photos clearly showing the difference between my previous extensions and the new ones. Despite the evidence, they refused to do anything to resolve the issue.
As a returning customer, I expected them to take this seriously and offer a reasonable solution. Instead, I was left with extensions that I cannot use because the color does not match what I previously purchased.
I’m extremely disappointed…not only with the product, but especially with how the company handled my complaint. If you’re considering ordering, I would strongly recommend keeping photos of your previous extensions and comparing the color as soon as your new order arrives.
For me, the biggest issue is not simply that the color was different. It’s that I reached out, provided proof, and still received no meaningful help.
LW
leah W.
Horrible quality
Opened the sample and omg the hair is so frayed! I’ve been using extensions for years and this is the worst! The bottom is just like 1 strand. Can’t believe the price for this junk
Response from Irresistible MeSep 9, 2026
Thank you for taking the time to share this, Leah. The sample piece included with your set is there specifically so you can check the color, length, and texture before committing to the full set.
We're sorry if the quality wasn't what you expected. We checked and can see a return is already in progress for this order, so we'll keep an eye on it and get back to you once it's received and investigated at our warehouse.
If there's anything else we can help with in the meantime, feel free to reach out to us at [email protected] or on live chat with your order number.
MD
Mylie D.
DISASTER CUSTOMER CARE NEVER AGAIN!!!!!
Imagine ordering the hair for your WEDDING only 6 weeks later they have not arrived yet!!!! Do not tell me it’s customs or post I have ordered things that arrived in 1 week from the same country!!!! I don’t need the hair now I had to spend again money and order else wear the cost came double and not even an email nothing to let me know or apologize for the delay!!! First & last extremely disappointed and let down
Response from Irresistible MeAug 24, 2026
I'm truly sorry for the disappointment and the stress this caused around such an important date.
For context, orders ship the same day or the next business day once placed, if the item is in stock. From there, delivery is handled by the carrier. Standard delivery on international orders is 10 to 16 business days, though delays can happen depending on customs or local postal services in the destination country, and these are outside our control. We'd still like to look into your specific case directly. You're also right that you should have heard from us proactively about a delay like this.
I don't see an account tied to this review, so I can't look into the order from here. Please email us at [email protected] or reach out on live chat with your order number, we want to understand what happened and make this right.
RB
Rachael B.
Take my advice!
I wish I had come here before purchasing their products. They use the post office to send products and when I tell you, rest assured there is a high possibility you will not receive your package! The PO will show it as delivered to your mailbox and there is no way to verify. You end up paying the company for a product you don’t get. Only buy this product if you want to throw away $200-$300. They don’t secure their carrier services and then tell you to sort it out with the post office! Please spend your money somewhere else! Can’t say I didn’t warn you!
Response from Irresistible MeAug 24, 2026
I'm sorry to hear this happened, having a package show as delivered but never actually arriving is genuinely frustrating.
I want to clarify how this works on our end. We do offer package protection at checkout for exactly these situations, and when a package is reported missing, we investigate it with the carrier ourselves as well. That said, since the tracking shows it as delivered, claims tend to move faster when the customer files directly with the carrier, so we usually recommend doing that alongside our investigation to get it resolved sooner.
I don't see an account tied to this review, so I can't check what happened with your specific order from here. If you email us at [email protected] or reach out on live chat with your order number, we'll go over the tracking with you, help you file with the carrier if needed, and see what we can do from our end as well.
DC
Danielle C.
Don't bother
If you are Canadian, don't bother ordering from this place. The delivery experience was awfully confusing because DHL didn't leave a tag on the door, but brought it to a Canada Post office but I had no idea. The communication was awful. I reached out to Irresistable Me 5 times before they finally told me where to pick up the package.
On top of that, the extensions racked up $137 of customs I had no idea would happen. That made the total expense about $1000 CAD on top of the extensions. only for me to find out they are like fluorescent orange, not copper. Not a happy customer and will never be back.
Response from Irresistible MeAug 12, 2026
Thank you for taking the time to share this feedback, and we're sorry to hear the delivery experience was so stressful. We know how frustrating it is to not know where your package is, and we want to clear up a few things while also making sure we can help resolve this for you.
On the delivery itself: once your order shipped, you would have received a DHL tracking number. When the shipment reached Canada and was handed off to Canada Post for final delivery, the Canada Post tracking number was also available on that same DHL tracking link, on the Details page. Looking at the tracking history, the carrier attempted delivery on July 28th and left a notice card at the address with pickup details, and then sent a final notice on August 2nd letting you know the package would be returned if not collected. We're sorry this wasn't clearer in the moment, and we'll always take feedback about carrier communication seriously.
On customs: we do disclose on our Shipping & Delivery page that international orders may be subject to customs duties or import taxes set by the destination country, and that these are the customer's responsibility, as they're determined and collected by local customs authorities and are outside of our control. We know $137 is a significant and unwelcome surprise, and we're sorry it wasn't top of mind before you ordered.
On the color: this is the first we're hearing that the shade wasn't what you expected, and we'd really like to take a closer look, as color can be tricky to judge from photos and screens. Could you email us at [email protected] or reach out via live chat on our website so we can go over this with you directly? We'll make sure it gets sorted.
We're sorry your first experience with us didn't meet expectations, and we'd welcome the chance to make it right.
WW
Wanda W.
POOR BUSINESS SERVICE
I ordered some extensions from Irresistible me. They sent the wrong color. Now they refuse to take them back or give me my money back.
Response from Irresistible MeAug 12, 2026
We're sorry to hear you're unhappy with your extensions, and we don't want you to feel unheard. Our team has already reached out to you directly by email to look into what happened with the color and to work through next steps with you.
We'd really appreciate the chance to sort this out properly, so please check your inbox (including spam/promotions, just in case) and reply there whenever you get a chance.
If you haven't seen anything from us yet, please email us directly at [email protected] with your order number, or reach out via live chat on our website, and we'll pick this up right away.
