Latasha C.
Don’t Waste Your Money
I purchased 24” jet black clip ins. After waiting for 2 months because the color was out of stock the clip ins arrived. The hair immediately began to tangle and shed so bad just wearing the hair 2-3days. I contacted the company within 2 weeks of receiving the hair, but they worked limited hours and only responded on Monday- Wednesday. I finally reached a manager Emily and she responded stating to simply “wash the hair” They will not accept any returns/exchanges. The hair quality feels cheap as if it’s not 100% human (blended) Ive had better quality hair from the hair store surprisingly. I lost $300 and I feel this company should not be in business if you’re not willing to make things right. Once you buy they will not properly address any concerns.
Response from Irresistible MeJan 31, 2025
We sincerely apologize for the negative experience you had with your 24" jet black clip-in extensions. We understand your frustration with the tangling, shedding, and perceived quality of the hair, especially after the extended wait time and the difficulties you encountered with our customer service. We appreciate you bringing this to our attention, as it helps us to continuously evaluate our products and services. We've taken note of your feedback regarding the hair quality and will be reviewing our quality control processes to ensure our customers receive the high-quality 100% human hair extensions they expect. We also acknowledge your comments about our customer service availability at that time, and have since expanded our support hours to better serve our customers. While we understand your disappointment, we want to assure you that we value all customer feedback. We are always striving to improve and learn from experiences. We regret that we were unable to resolve your concerns to your satisfaction at that time.