Irresistible Me is a NY-based hair extensions and wigs brand founded in 2012. Known for their luxurious feel, seamless blend, and long-lasting quality, Irresistible Me's hair products offer an effortless way to add volume, length, or a confidence boost. Its clip-ins and invisible clip-ins collection have won multiple awards and have been worn by numerous major red-carpet celebrities. Over the past several years, its human hair wigs collections have experienced strong growth, offering trust-worthy consistent quality and a variety of trendy designs.
Irresistible Me (irresistibleme.com) has 416 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
irresistibleme.com
Website
irresistibleme.com
Category
Accessories
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Poor Customer Service
I was their membership member and I am very disappointed with the customer service. I have sent multiple emails and have not received a single response. Unfortunately, my experience has been very disappointing. Poor communication and lack of support are unacceptable. Definitely needs improvement.
Never buy again!
Response from Irresistible MeOct 23, 2026
Thank you for your feedback, Barno, and we’re sorry to hear you’ve had a frustrating experience trying to reach us. We completely understand how disappointing it is to feel like your messages aren’t being answered.
We checked on our end and can see that our team has replied to each of your emails, and we also reached out to you again today. Sometimes our replies can end up in the spam or junk folder, so we’d kindly ask you to check there as well, just in case.
If you still can’t see our emails, please contact us directly on live chat on our website and our team will be happy to help you right away.
We’re sorry again for the trouble, and we really hope we can sort this out for you.
JA
Jani
I love my Irresistible Me clip in…
I love my Irresistible Me clip in extensions! I’ve used so many types of extensions over the last 15 years, and these are my favorite by far! The color match was exact, and the quality is top notch! Happy, happy customer here!
Response from Irresistible MeOct 23, 2026
Thank you so much for this lovely review, Jani! Hearing that our clip-ins are your favourite after 15 years of trying different extensions means a lot to us. We’re so glad the colour match was exact and that you’re loving the quality.
Enjoy your new hair, and we can’t wait to see you again soon!
HE
Heather
Easy, No-Hassle Return and Refund Process
I wanted to share my experience with returning my Irresistible Me extensions. I found the whole process to be very straightforward, simple and easy. At first, when I learned of their policy, I thought that it might become a big ordeal, as nowadays it's become harder and harder not only to speak with a human regarding a return/refund, but also for the process itself to just work as intended without issues or delays. Not everything you order is going to work out, that's just life, and it was very refreshing to find that Irresistible Me was so communicative via email and they made the whole process quick and hassle-free. I received my order, and was sure not to open the main compartment, only try the tester that is included. While it is hard to tell from a small tester, I understand and respect their policy. Unfortunately, the color was not a match and I chose to just return for a refund. I provided customer support their requested 2 photos of the barcode and the security seal intact, they approved my return/refund and sent me a prepaid shipping label. I would also like to point out that I had set-up my order on a payment plan, so I was not sure how a refund might work, especially considering that their support did mention it could take up to 20 business days. However, 7 days after my returned extensions had been delivered to their warehouse, I followed up with their support about the refund and within a day or so the payment plan had been refunded (or 'paid off'), so nothing more was due. All in all, I'd say it was a good experience, and I have greatly appreciated their timeliness and communication.
Response from Irresistible MeOct 23, 2026
Thank you so much for sharing your experience, Heather! We’re really glad the return process felt simple and stress-free, and we appreciate you taking the time to explain each step for others who might be wondering how it works.
We’re sorry the colour wasn’t the right match this time, and thank you for using the sample piece exactly as intended. It’s there so you can check the colour, length, and texture before opening the main pack, which keeps your return option open. We’re happy everything with your payment plan was sorted quickly too.
If you’d ever like help finding your perfect shade, our team is always here at [email protected] or on live chat on our website.
FR
Frankie
Attentive and informational as well as…
Attentive and informational as well as friendly!
Response from Irresistible MeOct 23, 2026
Thank you so much for the kind words, Frankie! We’re so happy our team could help and that you felt looked after. If you ever need anything else, we’re always here for you.
AS
Ashley
Great and fast customer service
Great and fast customer service! Andrea was very helpful, kind, and knowledgeable. Thank you!
Response from Irresistible MeOct 23, 2026
Thank you so much for your review, Ashley! We’re so glad you had a great experience with our customer service. We’ll make sure to pass your lovely feedback on to Andra, it will truly make her day.
DL
Donna L.
I did not receive my order so that was…
I did not receive my order so that was a FAIL. However, when I contacted the company they sent a full refund. But needless to say I never received my items and it was for my daughter's wedding. So now have to come up with an alternative. I even paid for expedited service. Never was notified by the company that there was an issue with the product or delivery until I sent an email questioning that I never received my package when it was expected to be delivered. And then got a $30 discount for future purchase. Not happy at all.
Response from Irresistible MeOct 23, 2026
Thank you for taking the time to share this, and we’re truly sorry your order didn’t arrive in time for your daughter’s wedding. We know how much planning goes into a day like that, and we completely understand how disappointing and stressful this must have been.
We looked into what happened, and unfortunately a system error on our end prevented your order from being shipped. Because of this, the order was never flagged as delayed, which is why you didn’t receive any notification from us before you reached out. You’re absolutely right that you should have heard from us sooner, and we’ve taken steps to make sure an issue like this is caught early in the future.
As soon as you contacted us, our team issued a full refund for your order, and the $30 credit was added as a small gesture of apology for the inconvenience, on top of the refund rather than instead of it. We know neither of these can make up for not having your hair for such an important occasion, but we wanted to make sure you weren’t out of pocket.
If there’s anything else we can help with, or if you’d like help choosing something for a future occasion, please reach out to us at [email protected] or on live chat on our website, and we’ll be happy to help.
PM
Pamela M.
Picked my coloring and size
Picked my coloring and size, by photo. No guessing. Already have the clip in extension great quality. Can’t wait for the topper to help with my alopecia.
Response from Irresistible MeOct 23, 2026
Thank you so much for your review, Pamela! We’re so happy you were able to find your perfect shade and size with confidence, and that you’re loving your clip-ins. We hope your new topper feels just as great, and we can’t wait to hear what you think once it arrives.
KE
Keri
Your quick customer service response and overall experience and product
Your quick customer service response and how it was handled to work with my concern was well done. It felt personable and clear and friendly and responsive. I will see how things happen after they receive the requested pictures and return email from me for a return.
Their website is great. Their product is very nice. Their help/ instruction videos are helpful. My return has to do with the color was not right for my hair.
I'm very satisfied with this company and their customer service!
Response from Irresistible MeOct 23, 2026
Thank you so much for your kind words, Keri! We’re so glad our team made the process feel clear and easy, and that you’re enjoying our website and instruction videos. We’re sorry the colour wasn’t quite right this time. As soon as we receive your photos, we’ll take care of your return and help you find a shade that suits you perfectly.
