InogenReviews of inogen.com

You can have the best product on the globe, but if you do not have top notch personnel representing your product your sales and customer satisfaction are dead in the water. You are wise to have Kris Magnuson as your representative. He was personable, knowledgeable about your products, and was very generous with his time in helping me learn about the options available to me. Kris surprised me with a follow up call after I had received my unit to provide more assistance. Overall I have been very pleased with my Rove 6. I love that I can roam freely to live my life for the most part. I am saddened that it is too noisy to allow me to attend my local Symphony performances and other functions that require a more quiet attendance. That aside, I am so grateful to be able to plug the Rove 6 into my car and know that I'm not draining the battery reserves while running my errands. And having the larger battery is very helpful when I know I'm going to be gone an extended period of time. Of note: the additional weight can be a negative consideration depending on the activity involved. I am somewhat concerned about the annual expense of the sieve columns that are to be changed out annually. I don't recall being advised of this necessary procedure. When I looked on your website I did not find the item required to do proper maintenance for my unit. Perhaps the website has a different name for them? One final comment - When Kris did make his follow-up call, he provided me with additional information for maintenance I did not find (possibly overlooked but I don't think so) in the manual. Please look into this. Thank you for asking for my opinion.

My system is quiet easy to move an pleasing to the eye very happy

Not quite as user friendly as expected; had an issue with the columns so had to send it back within 3 weeks. Maintenance of the machine was more than expected and better mention of the cannulas filter would have been helpful including knowing a special tool to change the filter was available for purchase. The charger did not work and we were counting on it for a trip so they sent a second one and it too is dead. There needs to be a little larger area around the unit charging port with the carrying case. We do like the loudness of the alerts and overall the unit.

Loving my Inogen. Order was received in timely manner. Being able to travel is fantastic.

Extremely helpful when we were initially inquiring. Very quick to process and Troy called several times to check in and answer any questions. Tried the product out by taking it with us on vacation to a high elevation, and it did what you all said it would do. Dad was able to breathe and run the Inogen by himself, which immediately put us all at ease. Great purchase! July 2024

I really haven't used it that much. My breathing is better

Device is very heavy. Much heavier than what is portrayed in TV commercials.

Just getting started with the equipment, but finding it easy to use. Inogen staff were very helpful helping to set up equipment and explaining how to use