InogenReviews of inogen.com

My initial experience with your company was with a young lady named Amelia. She took care of all my concerns and answered all of my questions. Once my equipment was delivered and we set it up, I was referred to your customer service dept. We had some more questions, so we tried calling your customer service dept. several different times. No one would answer the phone there. Then we even tried calling your after hours emergency hot line. No one answered the phone there either. Had to wind up calling Amelia again. She apologized, and answered our questions to the best of her ability. She said she was going to send an Email to the customer service dept. It took almost 2 weeks for someone from your customer service dept. to get back to us. As a first time customer, this is leaving a very bad impression of your company. Any more problems, and I will be forced to find me a different oxygen supplier. I suggest someone have a good talk with your LAZY customer service dept. A representative from Inogen has responded to my complaint today, on July 9 2024. This person had the audacity to ask me to discuss my complaint further, giving me the customer service phone number that I complained about that nobody answers. WHAT A JOKE!!!

No, I do not love my Inogen. It’s very noisy and the on/off button is difficult to use if you have strong healthy fingers. If you maybe have arthritis or other dexterity issues you will really be frustrated. I explained my frustrations when they called to check on me. No solutions offered. If you look at the Inogen website, it shows a nice elderly couple sound asleep right next to the unit. I can only imagine the unit is either off or they are very hard of hearing. I have to put the unit on the far side of the house and run a 100’ tubing to it in order to get any sleep!

Changing to Inogen was the best thing we have ever done! Easy to use, great customer service, great equipment, and saved us money ! They helped us with insurance and physician approval. Change or sign up with Inogen, you won’t regret it.

We drove 2300 miles and I didn’t have any problems. I’m having problems getting a home concentrater for the house. Can’t see dr. For three to four months out.

I sent an email to you that we purchased the wrong battery for my Mother’s Inogen G4, Model 400 oxygen machine. Her machine takes a BA-408 battery and I would like to purchase an extra life battery for delivery to her address in North York, Ontario, Canada. Can you pls advise the cost and I will give you a credit card to pay for it including shipping, tks. Claude Oppedisano

Great product. Highly rated . Convient and accurate. Efficient. I only wish the carry shoulder bag was a bit larger to accommodate a few accessories. I mean, it fits like a glove! If it were deeper we could carry an extra battery,the added weight would not be a factor for many of us, but at least we'd have the option.

Received in a timely manner.

Home unit working well portable had a problem but Inogen replaced it promptly