InogenReviews of inogen.com

I had my left upper lobe of my lung removed in August and was required to go on oxygen at that time. My grandson had a very important graduation ceremony on September 6th about 6 hours away from our home. Without my Inogen portable unit I would have had to miss the ceremony. Thank you so much Inogen for making that trip possible!

I bought this Inogen Rove 6 Portable Oxygen Concentrator after the one prided by Medicare failed and when my need for oxygen starting to increase all at once. A hospital stay with many tests showed that I needed O2 all the time, 1-2 liters at rest and 3-4 or more liters during activity. I hoped this unit would suffice to get me back on the walking track at take YMCA. I do like it, but even at it’s highest setting of six, I can walk only one lap (14 laps = 1 mile), before my O2 drops into the low 80s and O have to stop. The Rove 6 does work well forg trips to the grocery store, church, even a trip to entertainment venues out of town. I bought it with two standard batteries, then decided to get a double duty battery for the longer trips. That works great and I use a little zip bag to carry a standard battery and the charger for back up. I keep the car charger in my SUV and keep it charging when driving. That works well. Buying my own allows me to have Medicare provide a large concentrator with plenty of tubing to use at home and get me all around the house, plus O2 tanks with the little carts for backup and to use at the Y. The tank supplies O2 either by puffs, like the Rove 6 POC, but will also do continuous, which is sufficient for my exercise. Altogether, these sources supply my needs currently. The future may bring further challenges. We will see.

Great customer service. Product reliable. Wish had lighter portable unit.

Have been getting concentrator and supplies from Inogen for 6+ years. The machines I have had are good and Inogen is quick to resolve any problems with the machines. However, their supplies shipping department is another story. Every time I order supplies I specify, by part #, which cannula I want. They have NEVER sent the ones I want. If I can tolerate them I use the ones they send. If they are too uncomfortable I call, they send different ones, usually still not what I want, and I am stuck with the ones I can't use. This last order I was supposed to get 8 swivel hose connectors. I got 8 boxes of 25 each. I also have two shipping addresses and no matter how many times I verify with the representative which address to use they get that wrong too. When my current contract expires I will probably change suppliers. Not worth all the hassle.

The Rove 6 is still too heavy to carry through an airport. It is quiet but I was never sure if it was actually working or not.

The Inogen at Home is so much more quiet than the big unit we had. We took it on our two week stay at the beach and it was fantastic. We knew to save the box that it came in. This kept it safe in the truck while on the road. It is so nice in the home, smaller, quieter and easy to move around.

Don't leave your customers on hold for over a 1/2 hour when they call customer service.

It's very lightweight and easy to use. I normally use a much larger tank on a continuous mode. With the small portable unit i had to use a 2 or 3 liter flow which may not be the greatest thing for me since I don't feel as good as when I'm home using continuous oxygen. I wish they could make a portable unit like this with a constant flow of air.