JCR
I am very happy with my Inogen, but.....
I am very happy with my Inogen. It works great and makes it much easier for me to get out and about. I was extremely unhappy that I wasn't told that the 30-day guarantee didn't apply to accessories. I ordered a fanny pack only to discover I don't have enough hips to hold it in place. When I called to return it, I was told there were no returns on accessories which is very upsetting and an unusual policy that I wasn't told about when ordering.
Response from InogenSep 26, 2024
Thank you for reaching out, we appreciate your feedback! We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours, Monday-Friday, 7a.m.-7p.m. CST. Best regards, Customer Care Center