InogenReviews of inogen.com

it has help dad a lot going out but wish it was lighter for him

I’m on 24 hr oxygen I also use a sleep machine my floor mod el broke and when I went to get it replaced they were talking about 5 days I can’t go with out it I can’t sleep my portable one can’t be connected to my c pap I told them this and it went to three days my dr was going to place me in the hospital until I got it well then it went to two days to a day and a half totally unexceptable

Do not buy from this company! Do not believe for a second their 30 day free trial period!!! I am writing this review to save all those people and family members who are looking to buy a portable oxygen concentrator. The sales push from this company is hard, and the service is below weak!!! We were directed by the sales force to a concentrator that was not the correct one for my father. Trying to get help we were directed to change filters, take it out of the carrying case (defeating the purpose of it being portable) and it still did not work! The company was not eager to take it back then, or now. They need to train the staff not only in selling, but what is the correct product for the patient. Shame on you and your less than human supervisor who can only repeat company policy over and over, but refuses to truly listen and understand. I hope this review saves someone from getting ripped off and having to deal with this company!

Worst customer service ever! Purchased a brand new G4 and it didn't work on delivery. Customer service sent out a new part... Still didn't work. When I said I wanted to return item for a refund it took multiple calls to get RMA number required and Inogen refused to pay for shipping. Sales rep was very prompt during the purchase and nonexistent when there was an issue. Buyer beware! I should have done my homework before purchasing to see all other similar complaints.

My mother bought this unit in 2018. 1 year later, the metal connector to the unit sheared off at the base. Called customer service, paid $40 for replacement part 1 week ago, part has still not shipped, and they are unable to say when it will be shipped. Asked to speak to supervisor 3 days ago, and never got a return call. Mom is unable to leave her apartment without O2, and is now a prisoner in her own home. DO NOT RELY ON INNOGEN, have portable tank backup. Customer service is indifferent to any of this.

1do not use Inogen.

Unit is simply garbage, the generator unit itself is flimsy and that is cause for concern. More serious is the abysmal batteries. I had 2 fail in a single day, leaving me with no option but to locate and rent a barely suitable oxygen generator at huge cost in a moderately remote part of turkey. The cost of the rental, replacement batteries which would not be covered under warranty though only 4 months old, was equivalent to my airfare to Europe. Avoid

When you first call in THAT PERSON is FOREVER your contact. My Inogen contact person was RUDE to extent of hanging up on United Healthcare (we had 3-way call) trying to use my APPROVED PREAUTH from ins to get my INOGEN service started (i have waited YEARS, tied by ‘leash’ of tubing to tanks). BUT NO Portable from Inogen for me. Kelly G was MY Inogen Rep, from hello RUDE, not willing ck be sure MY FILE wasnt MERGED WITH A DIFF PERSON W/SAME NAME. She HUNG UP on ins co (3way call); REFUSED to involve her supervisor. My Ins found her supervisor but no call back, Im still forced to work w/person that hangs up ON INS COMPANY. trying to GIVE THEM MONEY. NOW i am fearful, unable to trust this company WITH MY LIFE. PLEASE, YOU SHOULD RECONSIDER. And believe me as well as the bad reviews, (theres a bunch). I have since heard similar stories as i ask people i see that have an Inogen, NONE HAPPY but say cannot pay the $99 restock fee and money to return ALL equipment. (Plus there's a lapse where you have to pay for oxygen until your service changed out of Inogen to COMPANY WITH WORKING EQUIPMENT), a local company for part of your equip so they come fix whats broken or replace home concentrator. ALSO you still have One tank in case weather or emergency lights out. With Inogen Kelly G suggested if lights out i need to ‘just get yourself somewhere there IS power’. Wow, lets go over DISABLED with this GIRL. Outrageous. That commercial should be illegal even if not ins, using PURCHASES ONLY. I say BUYER BEWARE. And prayers Kelly G does NOT answer when YOU CALL. Signed Grandma w/preauth APPROVED yet NO Inogen