InogenReviews of inogen.com

My new Inogen G5 cuts off every so often. I’m afraid that it only takes one time for it not to start back up and it will be while I’m away from the house.

Hot to carry and heavy so it needs to be close to you when using. Wish you made a longer lasting battery. My 4 hour one only lasts about 3 1/2 hours.

Inogen took advantage of my mother and sold her a whole new concentrator claiming it was much smaller and "better" than the one she had purchased less than 2 years before. When we, the family, found out that she has spent another $3000 on a portable oxygen system that was comparable to the one she already owned (from the same company), it was past the return period. We have had difficulty getting in touch with anyone to answer our calls or to be able to complain to. Of course, if you call the "sales" line, you are connected to someone right away, but they can't help us. Spoke to Customer Service as suggested below but was told "Sorry, it's past the 30 day refund period, we can't help you"

Loved Inogen while I had them, had to go with another due to insurance. I had sent what I thought was their machine, turns out I sent my new machine. They did get most of what I sent by mistake back to me, but cord that goes from my adapter to electrical was missing, and I have to replace it, even though it made it to them, they can't find it and granted I sent by mistake, but they should have it and send it back. Also when they sent my machine, they put it in a big box with no protection, I'm surprised it worked after that.. they do not take care of things unless it's theirs, this I find very ugly of them. Their machines itself are good, and as long as your their customer, your well taken care of.

5excellence

Update on my last review. Inogen is preventing my mom from getting oxygen from another carrier.....she still does not have a portable oxygen compressor, which means she cannot go to the doctor without a transporter with oxygen to take her at $169.00 a pop. Now, they are saying she is not a customer, but she has a customer number..... Inogen's corporate greed is slowly killing her as they diminish her quality of life day by day. We have contacted as many parties as we can think of hoping for some help, but it appears that corporate greed rules our society and as Bloomberg says, let the elderly die. I guess that Inogen is in bed with Bloomberg, they seem to have the same the mission statement...... It is hard to sit by and watch this happen day by day. Infuriating, heartbreaking, hopelessness, it is proving to be a very emotional time. We need to get her to her doctor, so because of Inogen we will be going to the doctor without oxygen because we cannot afford the transportation, we have came to the resolution that at least we will be in a medical facility and hopefully they will have some oxygen. This situation proves that they are fraudulent as well, if my mom is not a customer, but has a customer, why does she have a customer number? Possibly to continue to receive the payments from Medicare and provide no service, which equals pure profit for Inogen! My mom said to me today that if she dies, to please file a wrongful death suit against Inogen. Now how would you feel if one of your loved ones felt that way....and said those words to you? Stay away from this murderous company, they will prevent you from getting the medical care you need. Oxygen is a matter of life and death.

I know it helped my mother. It was a life saver. Thank you. Diana Stafford

I can’t believe that there is a 58% good review here on trust pilot, unless inogen is making there own reviews like they erase all of the bad comments on their Facebook page. I did a review here a while back & nothing has changed, l’m on my 19th machine being delivered & every one of them continues to stop working repeatedly. Inogen’s response is to replace it with another machine that will quit working. My lungs have been damaged from these machines & no one within inogen cares, that is quit obvious from their responses. The better business bureau keeps giving an A+ rating despite the reviews & the federal trade commission doesn’t reply at all despite inogen’s false advertising & obvious disregard for their customers health. Please don’t let the rating fool you & read the reviews. This company is well aware of the problems with their G3 product & do nothing to correct it, they all need recalled, replaced with something that works &/or refunds given. Instead you get stuck with faulty equipment, worsening health from the faulty & then when your warranty is up, they’re not even going to replace them & you’ve just been screwed out of $2500 & 3 years of your life waiting for repeated replacements that will stop working when you are out somewhere. It’s really really mess up my rehab to get on a transplant list, otherwise they’re killing me.