InogenReviews of inogen.com

it is great in every way except it is a little cumbersome in the winter with a heavy coat on. I like the fact that it can be plugged in and used in the car when driving.

This is an excellent product.My one complaint would be that the larger battery unit is a tad too heavy to carry as you complete anything that takes additional time. Also, the customer should be informed that an exterior charger would be a good additional purchase or you could possibly include it in your package price.I believe this would be needed sooner than later. One last item would be that since I have the large unit in my bedroom it is rather noisy. Of course, I don't know that you could fix that specific issue.

My Inogen has gave me back my life. It is wonderful to be able to go places without worry of running out of oxygen

My husband passed away in Jan. and I called to see if you would take back at half price and you said no he only used it 3 times it's still in the same box that it came in. I have no idea what to do with it I out 4000.00 for something I'll never us. Please let me know how I can get some of my money back. Thank you Arlene Fechner

Excellent machine, old HUGE unit would only go for about 1 to maybe 1-1/2 hours on 4 liters. But the G5 Inogen unit runs 5 hours at 4 liters. It will run 8 hours on 2 liters and very small and easy to carry. I love it, expensive but designed very well. Wayne

My Inogen has been a life saver!! It gave me back my freedom. I was unable to use the one my insurance provided because it was way too heavy. I do wish they had a better carrying option for them. Maybe a small purse. The shoulder bag doesn’t have pockets for other things and the fanny pack is way too big for a 5’ 110 lb woman.

I was told by my doctor that I should get on part time oxygen. He looked at a brochure he had gotten from a visiting sales person and suggested I call her. I did and ended up getting a inogen one . the way I understood it I had to buy the machine through care credit and the submit the invoice to Fed Blue Cross and that the company was a participating provider and in my network so I did what i was supposed to to the tune of nearly $3,000.00. I had to send in a $100.00 payment to start everything and when it arrived I sent in the Dr.s letter and the invoice and all the paperwork. The insurance paid their allowable amount and I put that with my co-pay. I sent the approximately $771. plus a bit extra so it would be $800.00 total. I then notified the office I dealt with in Calif. I was informed that you dont issue refunds. I was told that the machine I bought was not the same one as the one they sent out for insurance. That machine was the one I chose because I wanted a lighter weight model and no one mentioned I would be on the hook for the approx. $2200.00 beyond the amount the insurance and the co-pay covers even though when I called the insurance company they called the headquarters to remind the Inogen signed a contract the supply the machines and take the allowable payment with co-pay as the total amount. Fed. Blue Cross was told same as me. I had also been told that the machines they sell for insurance purposes are the reconditioned older models. Not the new lightweight machine I ended up buying. I am filing complaints with the BBBs in Alaska, California, and Texas. I watched your adds on T.V. and believed the sales person and did as I was told I had to to get this oxygen machine and never once did I hear or see where I should have done things a different way so that my insurance and co-pay would have covered everything. All other network providers I have dealt with have refunded or written off the remaining amount. So no I am not a satisfied customer.

I really like my inogen. I can take a trip and don’t have to worry about hauling 8 or9 small tanks . It is really convenient.