InogenReviews of inogen.com

I bought the new inogen Rove 6 last month. I realised the panel backlight was not working. I contacted the retailers who advised that none of the Rove 6 in their stock had a backlight. I pointed out that the manual stipulates that there should be a backlight on the power button as with the G4 and G5. I was told that they would contact inogen as it seemed to be a manufacturer issue. I got no response but on my second phone call a month later I was send an email which states that the missing backlight was intentional and other buttons could be used to get a backlight. This is not a good option as using other buttons changes the machine settings. I inadvertently used the + button to acces the panel backlight and later realised that I had changed my oxygen rate to 3. This could be dangerous for my treatment. I think the customer service was poor and it seems there is a problem with the Rove 6 function which has been dismissed as an international change. Inogen need to address this

Happy with portable but not happy with stationery. I’ve called never even have someone answer while I’m on hold

Great customer service. Inogen arrived at time indicated.

Thanks for giving me a device to help me stay able to get out of the house, without help from other people, and do the things I am use to being able to do. I am not able to carry the big oxygen tank, but this small Inogen One machine works great and is easily carried. Makes a lot of things possible that would not be without it. Keeps me active by suppling the oxygen my body needs to operate and helps my overall health because I stay active. I have only had this unit for about a month but I love it. It does a great job. If you need portable oxygen I do not know of a better way to get it.

I love my Inogen 4. My sales rep however, now that the sale has been made, does not reply to any questions even though they said to contact them anytime with any questions

It was quite a process getting my mother the equipment she needed, but we are very happy that she now has what she needs to breathe. You have good customer service. Thank you very much.

it was the salesman, he was just what I was looking for in one. He was so helpful in any and all ways. To be honest if it were not for him, I may not have gone through with it. I new what the product was as my wife had one for many years and she loved it.

It's easy to use and lightweight. The battery lasts long enough for my purposes. I can use it on planes.