Infinity Hoop Reviews | Read Customer Reviews of infinityhoop.com

Infinity Hoop Reviews | Read Customer Reviews of infinityhoop.com

Infinity Hoop reviews

652 approved reviews, newest moderated first

Pamela
Dec 24, 2025
So much easier than I thought
Was not sure if I would be able to do this as I cannot hula hoop! Lol, but this has been so much easier than I expected and so much fun. I have a timer set for three times a day and I do 15 minutes each time as I’m standing here watching TV if you’re not sure you can manage to swing those hips enough to keep it going, believe me you can and you will love it!
Response from Infinity HoopJan 4, 2026
Hey Pamela, We love this; thank you for sharing! 💜 So many people start out thinking they can’t hula hoop, and it’s amazing to hear how quickly you found your rhythm and made it part of your day. Three 15-minute sessions while watching TV is such a smart (and fun!) way to fit movement in. Thanks for encouraging others who might be unsure. You’re proof that it’s absolutely doable and enjoyable. Keep having fun with it! ✨ – The Infinity Hoop Team
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Catherine M.
Dec 17, 2025
I had the main link crack
I had the main link crack, Kristine helped me with getting a new link, had a snafu with email for a bit, but she is such a rock star, she had it taken care of in no time. Above and beyond customer care
Response from Infinity HoopJan 4, 2026
Hey Catherine, Thank you so much for sharing this! 💜 We’re really glad you reached out and that Kristine was able to step in and get everything sorted quickly. Even with the little email hiccup, it means a lot to hear that you felt supported and taken care of. We’ll be sure to pass your kind words along to her. Thanks again for your patience and for recognising the effort. We truly appreciate you! ✨ – The Infinity Hoop Team
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Maryam M.
Dec 16, 2025
I was really excited to try this…
I was really excited to try this product but they have HORRIBLE customer service and horrible shipping. I received my order weeks after ordering and it was damaged because for some reason they though packaging a weighted heavy order in a plastic bag was enough. By the time I received the order it was completely ripped and disgusting. I've been trying to set up a return and they keep ignoring my emails and their customer phone number is not reachable so now I have to dispute through my credit card company! What a headache.
Response from Infinity HoopJan 4, 2026
Hey Maryam, We’re truly sorry for how frustrating this experience has been, especially after being so excited to receive your order. 💜 Delayed delivery, damaged packaging, and unanswered messages are absolutely not okay, and we understand why this has been such a headache for you. This isn’t the level of service we aim to provide. Our team will be reaching out to you directly via email so we can review what happened with your shipment and help resolve the return properly. Thank you for bringing this to our attention and for giving us the opportunity to make this right. – The Infinity Hoop Team
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Sasha K.
Dec 14, 2025
I ordered the infinity hoop 12/05/25…
I ordered the infinity hoop 12/05/25 and noticed they didn’t include one of the “free “ gifts they include, so I messaged them almost immediately to ask why it wasn’t in the order summary. No reply. Fast forward to today 12/14/2025 I still have no response as well as the hoop it’s self hasn’t even left the facility. It’s not being shipped, I can’t reach the company, and it seems the phone number is a basic cell phone and pretty much goes to voicemail. I’ve sent multiple emails, nothing. I’m here trying to see if it happened to anyone else? All in all I don’t care if the product is good if or when I ever get it, but I will likely never order from them again.
Response from Infinity HoopDec 14, 2025
Hey Sasha, We’re really sorry for this experience. Waiting without updates, missing items in the order summary, and not being able to reach support is understandably frustrating. 💜 This is not the experience we want anyone to have, and we truly appreciate you taking the time to share what happened. Our team will be reaching out to you directly via email to review your order, confirm the shipping status, and address the missing free item. We want to make sure you’re taken care of and that this gets properly resolved. Thank you for your patience while we look into this and make things right. – The Infinity Hoop Team
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Zoq waly L.
Dec 13, 2025
it's good not bad
it's good not bad
Response from Infinity HoopDec 14, 2025
Hey there, Thanks for sharing your feedback. We appreciate you taking the time to leave a review. 💜 We’re glad to hear you’re finding the Infinity Hoop good so far, and we’d love the chance to help make your experience even better. Our team will reach out via email to see if there’s anything we can support you with or improve along the way. – The Infinity Hoop Team
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Jackie
Nov 28, 2025
It is so loud that it makes it very un enjoyable
It is so loud that I can only use it when everyone is awake not practical for me. I have contacted Customer Service over and over and over again and they never get back to me. I actually love the hoop. I just can’t take the noise.
Response from Infinity HoopNov 29, 2025
Hey there, We’re really sorry to hear about this especially since you actually enjoy the hoop itself. 💜 We understand how frustrating the noise can be, and it’s definitely not the experience we want you to have. We’re also truly sorry you didn’t receive a response sooner; that’s not the level of support we aim to provide. Our team will reach out to you via email to help troubleshoot the noise and look at solutions so you can use your hoop comfortably. Thank you for giving us the chance to make this right; we’re here to help. – The Infinity Hoop Team
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Kailee L.
Nov 28, 2025
I’m on day 5 of using the Infinity…
I’m on day 5 of using the Infinity Hoop. First couple of days were spotty (user error!) but I finally got the hang of it and it so much fun. I have kids and work full time and this is a great way to work out without causing too much of an inconvenience.
Response from Infinity HoopNov 29, 2025
Hey Kailee, We love hearing this; you’re doing amazing! 💜 Those first few days can definitely feel a bit hit-or-miss, but once it clicks, it really does become so much fun. We’re thrilled you stuck with it and found your rhythm! Balancing work and kids is no small feat, so it’s awesome that the Infinity Hoop gives you a way to fit movement into your day without any extra stress. Keep going! You’re off to such a great start! ✨ – The Infinity Hoop Team
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Becky F.
Nov 27, 2025
I am 69 and LOVE my Infinity Hoop!
I am 69, I got my Infinity Hoop in May 2025. I weighed 248 lbs. I vowed I would not weigh over 200 by the time I turn 70. It is now November 2025 and I weighed 204. I am 4 lbs away from that goal. I hope to be 175 or less when I turn 70. I Hoop every morning for 30 minutes (I take a couple of days off each month) This hoop has been life changing for me. Started size 24, 3X, 46 C bra. I am now size 16, 1 X, 42C bra. And I am only 5 months in. I can't wait to see what May 2026 brings me. I hope you keep on hooping and it will improve your health too.
Response from Infinity HoopNov 29, 2025
Hey Becky, This is absolutely incredible and so inspiring to read. Thank you for sharing your journey with us. 💜 From 248 lbs down to almost under 200, and all the changes in your clothing sizes in just 5 months… that’s an amazing achievement, and your consistency is truly something to be proud of. Hooping every morning for 30 minutes and staying so committed to your goals shows just how powerful small, steady habits can be. We’re honoured that the Infinity Hoop has been life-changing for you, and we’ll be cheering you on all the way to your 70th birthday and beyond. 🎉✨ Thank you for encouraging others too; your story will definitely inspire a lot of people to keep going. – The Infinity Hoop Team
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