Infinity HoopReviews of infinityhoop.com

I paid for the arm infinity hoop, just one, at the same time I paid for the hoop and I received the hoop but not the arm hoop. I’ve tried emailing 3 times at different times this past couple of days and still no response. Not to mention when I call the number it goes straight to voicemail. That’s $40 down the drain if I don’t ever get it. I still want it because I like the reviews of those who ACTUALLY received it. I saw another review similar to mine and it said they send it separately, they should fix their email automation then to make it more clear and also send a separate tracking number if it’s going to be sent separately

I purchased the Infinity Hoop, which comes with 30day access to their online support community. Great! I thought, however, once my package arrived with the Hoop and a QR code to scan to get access to this community - it didn't work - okay, no problem! So, I reach out to the Support Team, where it takes 2+ days to get a response. Every time I ask the support team to assist, they ask another question, which I respond to and have to wait another 2+ days for a response. This takes forever, first it's 'what email did you use?' then it's 'can you confirm that's the email you used when purchasing the item?' and then it's 'what name did you use to sign up?' - why couldn't all those questions be in one email? Why so much unnecessary back-and-forth? The last I heard from them (6 days ago), I'm informed that the 30day access starts from your PURCHASE DATE not when you receive the package (which took 12 days), or when you first gain access to the community. I've sent 2 emails since (one on the day they emailed me, and one a few days later) and still haven't heard back. So purchased on Feb 21st - didn't receive package until March 5th - sent in a Support Message on March 6th (and 7th) - didn't first hear back until March 9th. So the earliest I COULD HAVE (but still didn't) gain access would be 16 days after my "30 day access" started. As I'm writing this, I still haven't gotten access to the online community, of which I only have 2 days left to "access" - this whole thing is frustratingly stupid. The product is also louder than advertised, most of the silicone covers for the hoop have minor defects, and to top it all off - the support team is horrible, I'd rather have spent less money on a louder knock off that this expensive scam. I would return it - but unless it's UNUSED, you can't return it AND you'd have to pay to ship it back to them where they may or may not give you a partial refund, depending on if Saturn is in retrograde. Don't make my mistake - get a knock off and spend the extra money on some decent headphones. Edit Update (03/20): Yes, they reached out (before they replied to this) to say they'll "look into it" and "please consider removing your review." Nothing else, nothing solved, nothing done, just more bs. Edit Update (3/27): NOTHING HAS BEEN DONE. Don't buy from this company. Scam all the way. -100/10 Edit Update (4/1): nothing. no further follow up, no offered refund, no 30 day access. nada. nil. nope. Edit Update (06/24): No followup. No refund. No 30 day access. Not even an email. Just a response that they would "reach out" and never did.

Day 5 and so far I absolutely LOVE my hoop! Its a great workout! Feel sore the next day but not too much, just enough to make me want to do it again. My man and I are both using it and we love it. Already had to take 1 link off for both of us.

I got mine on tiktok shop. It came within a week and with the sweat band. I really enjoy it. Its low impact. It does take time to figure out how to keep it spinning but they have an excellent video online to help. If at first, you do not have any core muscles like me then you will also feel it in your thighs with all the bouncing you have to do. Kinda wish I would have bought it on their website because they had additional freebies but oh well. My thighs and stomach are a little sore but it isnt unbearable. I really like it and will continue to use it.

I had been sick and had forgotten I even ordered the infinity hoop, when I get a knock on the door that someone else received my package, and was just delivering it to me...30+ days later! It was then that I saw my credit card was billed for a "subscription" I had no knowledge of (and too sick to think about it), but I sent an email with all this information and asked to cancel and be refunded for the subscription. I received prompt responses from Kristine, in support, who told me exactly how to cancel. I then asked for the refund to my credit card and again, that was processed quickly and Kristine let me know it was done. I appreciated the prompt responses and actions taken, if only someone could help me feel better...lol. Thank you, again, Kristine, I really appreciate your assistance!

5/5/26 Update- DO NOT TRUST THESE PEOPLE OR THEIR GUARANTEE - Infinity hoop emailed me and said if I ended the dispute so they could get their chargeback, then they would refund all my money and send me a pre-paid label to return the products. I ended the dispute and sent them the paperwork on 4/20 to day the charge went back on my account. They didn't reply until 4/26 and told me it would take 75 DAYS UNTIL THEY SAW THE MONEY AND THEY COULD REFUND ME. I called me credit card company who verified they returned the payment to Infinity hoop on 4/20 so I emailed Infinity hoop back on 4/28 and told them that. CRICKETS - they got their money back and lied to me - 75 days is BS. 2/19/26 Order was split but they duplicated tracking numbers and told me everything was delivered. I tried to contact them but they didn't reply until I started a dispute with my credit card company. I wanted to return the part they sent and get a total refund but they wouldn't agree. They finally sent the rest of the product, and contacted me about the dispute. I told them I want to return the order and they stopped contact. My credit card company told me to keep the dispute open until I hear back from them to make the return and get the refund.

After finishing cancer treatment and chemo, getting back into any kind of exercise has been really hard for me. My joints are always sore, especially my knees and legs, so the idea of going out for long walks just hasn’t felt realistic most days. I kept seeing videos about the Infinity Hoop and all the amazing reviews. I finally decided to try one, but I couldn’t afford a brand-new one, so I bought a used one instead. Even though it’s used, it still works amazingly well! I was honestly worried I wouldn’t even be able to use it because I never learned how to hula hoop. Turns out I was wrong—it was actually really easy to learn the motion. Right now I’m only up to about 10 minutes at a time, but it’s getting easier every day as I build my stamina and strength. The best part is that it has kept me motivated to move every single day, even on the days when my legs and knees are really hurting. After everything my body has been through, that means so much to me. I’m so extremely grateful I found the Infinity Hoop. If you’re plus size and worried about whether you can do this, I’m a plus-size gal too and I’m here to say: buy it. You will not regret it. 💪💜

While the product is good quality and I understand how it is helpful in weight loss for some. This product and style of exercise just isn’t for me. When I tried to return it before the 30-day mark I got a response within a couple days but between every email it took them multiple to respond. By the time I finally got the information I needed to return they refused the return options they originally offered. The only option they would give me was return the product and pay shipping and a 30% restocking fee. The original return options were to accept a 30% return and keep the product or pay for shipping back with no mention of any refund. When I asked for clarification they didn’t respond for a few days by which point was over the 30-day mark. VERY disappointing customer service.