Infinity HoopReviews of infinityhoop.com

I am wanting to love this product but...This company is refusing to communicate with me after I purchased 2 of their hoops. I haven't even received them yet!!!! They have Zero customer service and all I want is a response!!!!! I truly do not know what to do and I feel like I just got robbed. Update: I received my packages today and no pro! Where is my pro? Just two hoops I never wanted, There is no shipping form or anything. I have no idea how to return this crap. **The emails are not in my spam folder or any where else. It took your company almost 3 full weeks to respond to any email or phone call. Now I am waiting for shipping labels that are coming with no clear instructions past that. The 1 and only email I received was so lacking in detail and response that it is almost useless. I have spoken to hundreds of others who are currently experiencing the same issue. Fix your customer service.

I received the order and it’s been working but then a month later I was charged for a subscription fee I never signed up for. The 2 stars is for the original product ONLY - after reaching out to customer service to try and get a refund and cancel the subscription I didn’t sign up for, they responded and did absolutely nothing apart from say they’d cancelled it (which I’d already done myself by going on their website). Then they sent an email saying everything had been fixed and asked how satisfied I was with the customer service and it wouldn’t even let me rate it.

I've had this Infinity Hoop for 4 months, I used it faithfully the first "30 days" along with dietary changes and only experienced a 6lb weight loss. It's awkward, which is kinda frustrating to begin with, but once I got the hang of it, it wasn't too bad. It's loud and comes with an AUTOMATIC SUBSCRIPTION to their "community" that I DIDN'T ask for but found unauthorized charges reoccurring to my account. Contact to their customer support is horrific, there is no way to SPEAK to ANYONE, the only way to reach them is through email. Needless to say, when I did finally get a response, I was informed that they WOULD NOT reimburse me the reoccurring fee😡. On my own, I had to figure out how to go back to the original website and cancel the UNAUTHORIZED subscription. The best thing that came from this product was the waistbelt. Buyer beware!!! Update 04/14/2026 I was contacted by Infinity Hoop's customer service. Rose(their representative) reached out to me via email and I was refunded the "community" charge. I was also assured that NO additional charges will be bill to my account because the cancellation done on my end was successful. It was a battle that required patience but it was resolved. Just thought everyone should know; however, still read the fine print so you won't be caught off guard.

The device is fine louder then they claimed, also they sign you up automatically for a subscription with no warning emails it's coming up. I never even logged in and the thing didn't show up till 10 days in at minimum. I tried reaching out via email and by phone and get no reply. Beware the $40 fee every month. Especially if you dumped on that money. I got it as a birthday gift to myself I saved up now this. It's ridiculous you can't get ahold of anyone I wish I'd found these reviews before hand.

Plastic contraption that doesn't work. I will stick to my other weighted hoop.

I HIGHLY regret purchasing this product from this shady company. As others have mentioned, the membership charges when you don't even want it. It also doesn't make sense that the trial starts at time of purchase. A 30 day trial is so dumb when the thing doesn't get there until 2 weeks into it. I assumed I would be able to activate it when ready (as most reliable companies have you do). Nope and they won't reimburse for it. They say they warn about upcoming charges. Another lie. I canceled as soon as I was charged and now I can't even get into the membership area because you need an active membership. Feels like you should still have an active membership for the rest of the month, right?! Like every other company on the planet. What a joke. I never even saw what I paid $40 for. I also don't trust the influencers or reviews. I barely had it for a week when I was already being asked to advertise for their product. Something weird about that. Do yourself a favor, do not buy from these people!! There are other weighted hoops out there who are more honest.

Scam company who sent me a defective product then REFUSED to do a return/refund even though I was WELL within their return policy timeframe! Then they started charging me a monthly fee for a service I never asked for and I don’t have access to in order to cancel! MONTHS later, I am STILL being charged even after communicating to them that they DO NOT have my permission to take any money out of my account! I’ve reported them to BBB, and will be reporting these charges as fraud. I HIGHLY recommend staying as far away from this company as you can! Edit to respond to the company’s misleading response: If you really do care about customers receiving defective products, why have I been getting the run around from your customer service team for MONTHS instead of helping me return the item that I IMMEDIATELY reported was defective as soon as I received it? And HOW do I cancel the subscription? Because I’ve been BEGGING ya’ll to cancel it for months! I even told your team that you do NOT have my permission to take one more penny from me, and yet you’re STILL actively charging me every month even though the Hoop has NEVER been usable! If you actually care AT ALL, why don’t you refund the $140 you have stolen from me (so far) and STOP charging me!?!?!?

The Infinity Hoop itself and the idea of it is a good product. However, their small print Community Member Subscription that even though you don’t click on when you order is added on to your order anyways. I hadn’t realized it had been activated per their terms of agreement, until I received notification of an order Activated on April 1. I had ordered the Infinity Hoop for my daughter as well. Her subscription wasn’t due to start until April 15. So I was able to deactivate both subscriptions from a profile that had been created by Infinity Hoop and not myself. I ordered the Infinity Hoop through Shop. I informed, Shop, Shopify, and Infinity Hoop through Shop e-mail that was kicked back. Then I notified Infinity Hoop through the email they had sent me thanking me for my subscription to their Community Member Premium that I had not ordered. So beware that you check your order carefully when you receive your hoop and if you receive the free trial icon, be sure to deactivate it or you will be charged $39.99. I’m disappointed in the business end, not so much the product itself. I enjoy using the product and I figured out how to get the most out of it from a video on You Tube. Oh the price of the MONTHLY subscription is $39.99. That means they would have been charging me $80.00 a month for something I never wanted included in the first place. Update: I am glad to report that after contacting said sources, I received an email today (4/3/26) from Infinity Hoop notifying me that the charge would be refunded to me and that there would be no further charges. I was glad that they heard my concern and resolved my dissatisfaction regarding the added free trial. It let me know that they value their reputation as successful business, however, they need to be transparent when orders are placed and when the customer does not check their free trial membership to not include it. The Infinity Hoop itself is an excellent product that is fun to use and there will be results as stated in their advertising. Thank you Infinity Hoop for your consideration in refunding the charge. Because of their resolve I changed my satisfaction and review.