Infinity HoopThe Infinity hoop is a brand of a weighted hula hoop that is a fun way to work out.The infinity hoop clips around your waist and acts as a smart weighted hula hoop.To date, we've helped over 500,000 transform their lives and continue our mission to inspire and support healthy living and habits for everyone.
Infinity Hoop (infinityhoop.com) has 652 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
652 approved reviews, newest moderated first
Vicki M.
I love it I feel like I'm accomplishing something I've only been on it for 5 days and I have lost 3 lb already
Response from Infinity HoopApr 18, 2026
Hey Vicki, That’s an amazing start, 3 lbs in just 5 days! 🎉 We love hearing how accomplished you’re already feeling, that’s such a big part of the journey. 💜 Keep going and enjoying the process. You’re off to a fantastic start! ✨ – The Infinity Hoop Team
Jamela C.
Great exercise you really feel it the next day like you did an intense workout
Response from Infinity HoopApr 18, 2026
Hey Jamela, We love hearing this! 💜 That “next day” feeling is the best sign you got a solid workout in. It’s amazing how effective it can be while still being fun to do. Keep it up; you’re doing great! ✨ – The Infinity Hoop Team
EL
5/4/26- No One has emailed me or contacted me STILL!! It's been over a month now. I do receive junk emails from Infinity Hoop but no one has responded to ANY of my emails or voicemails!! This is the worst customer experience! I left another voicemail today! All I would like to is to return and receive a refund! This is upsetting! 4/23/26- I Still have not received a response to my emails or voicemails! This has been the worst customer service experience! I work long hours and never leave bad reviews but this is unacceptable! I received the wrong order and just want to return and receive my refund. I received my order on 4/1/26. NO ONE HAS CONTACTED ME VIA EMAIL OR PHONE. I have been trying to contact this company since before receiving my order and after! It's been weeks emailing and leaving voicemails!! No response! I have concerns. First, when I placed my order, I received an email from your company saying it was on the way, with a tracking number and a link. I clicked on the link, and it sent me to a 17Track website saying the year 2022 and my package is in China?!?!? I emailed the company and no one responded. I received my package a couple days after, but it is not what I ordered. I sent another email and no response. Do you they Track17 for tracking packages? I just wanted to exchange what I received to the correct infinity hoop I ordered but after reading these other reviews I realize I have been scammed! I would like to return and receive a refund.
Response from Infinity HoopApr 18, 2026
Hi El, We’re sorry to hear about your experience and the confusion this has caused. 💜 We want to reassure you that we are not a scam, and we stand by our products and our service. Our team typically responds within 24 hours, so it’s possible our replies may not have reached you or have gone to your spam. We truly apologise for that. We do use various tracking systems like 17Track to provide shipment updates, but we understand how that may have looked confusing. We’d like to get this sorted for you right away. Our team will be reaching out to you via email to review your order, arrange the correct exchange or return, and make sure you receive exactly what you ordered. Thank you for bringing this to our attention. We’re here to help resolve this for you as quickly as possible. – The Infinity Hoop Team
ShyRhonda
I have tried for several days (multiple calls and emails) to get in contact with someone in customer service about them withdrawing 39.99 out of my account AFTER I already paid for set up. I have sent emails (which they state will be addressed within 24 hours) and called without response). CUSTOMER SERVICE IS HORRIBLE
Response from Infinity HoopApr 18, 2026
Hi there, Thank you for sharing your experience. 💜 Our customer service team always does its best to respond within 24 hours, so it’s possible our replies may have been filtered. We recommend checking your spam or junk folder as well. The community subscription is optional and presented during checkout, and we aim to provide reminders before any recurring billing. That said, we’d like to take a closer look at your account to ensure everything has been handled correctly. Our team will be reaching out to you via email to follow up and assist you directly. – The Infinity Hoop Team
Jessica C.
DO NOT BUY unless you want to breathe in plastic find powders and/or your little ones eat the find powder!!! Noticed an accumulation of fine powder on the product after 3 uses! I wish I had noticed it sooner!!! The return/refund process is a JOKE! Started the process on 02/16/2026, it's almost TWO months now, still no refund!!!
Response from Infinity HoopApr 14, 2026
Hi Jessica, We’re really sorry to hear about this experience especially your concerns regarding the powder and the delay with your refund. 💜 We understand how worrying this must feel, and we appreciate you bringing it to our attention. We’d like to take a closer look at both the product concern and the status of your return. Our team will be reaching out to you directly via email to review this in detail and make sure it’s properly addressed. Thank you for sharing your feedback. We’re here to help get this resolved for you. – The Infinity Hoop Team
Sarah L.
This is clearly an MLM scam targeting vulnerable teenagers. The charge was made by my 12 year old daughter. She was sent an inferior product and then inundated with marketing to make referral sales. I was offered a 30% discount and to keep the product. Seems like a scam. Will pursue remediation via the appropriate channels as a California resident.
Response from Infinity HoopApr 14, 2026
Hi Sarah, We’re sorry to hear about this situation and understand your concern. We want to be clear that Infinity Hoop is not an MLM, and we take situations involving unintended purchases seriously. We’d like to review this order and the communication you received to make sure everything has been handled appropriately. Our team will be reaching out to you directly via email to look into this further and help resolve the matter. Thank you for bringing this to our attentio. We appreciate the opportunity to follow up. – The Infinity Hoop Team
Leah C.
NEGATIVE 1000 STARS!!! This company and it's product are absolute trash!!! They do not respond to requests to return the product!!! They hit your card with reoccurring charges you did not allow or sign up for!!! They try to make you send videos of yourself performing stunts to allow you to get a refund!!! The hoop does not work due to quiet technology!!! Your product is trash!!! That's my reason for wanting a refund!!!
Response from Infinity HoopApr 14, 2026
Hi Leah, We understand how frustrating this experience has been for you. 💜 That’s not the kind of experience we want anyone to have with our product or support. We’d like to clarify that our team may request additional information or details to better understand and assist with product concerns, but we understand how that may have felt in your situation. We also take concerns about billing and return requests seriously. Our team will be reaching out to you directly via email to review your case, including your return request and any charges, so we can follow up properly and work toward a resolution. Thank you for bringing this to our attention. – The Infinity Hoop Team
KC C.
I have been trying to contact this company since March 13th when I received my product to send it back. I have gotten zero responses from them. I filed with the bbb. This product is cheaply made and of course comes from china.
Response from Infinity HoopApr 14, 2026
Hi KC, We’re sorry to hear how frustrating this has been for you. 💜 Not receiving a response when you’re trying to arrange a return is understandably upsetting, and that’s not the experience we want anyone to have. We’d like the opportunity to look into this for you and make sure your request is properly handled. Our team will be reaching out to you directly via email to review your case and assist you with the return process. Thank you for bringing this to our attention. We’re here to help get this resolved. – The Infinity Hoop Team