Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Worst experience I have ever received in my life if I had a choice I would give this sorry excuse of auto insurance no stars that’s just fine with me I got my policy with a 500 dollar deductible and renters insurance and roadside assistance someone hit my car while I was at a stop sign and now my car is not driveable so I call them to start a claim at first it was all good they sent me out a check and so I’m thinking so once I get the check it’s 400 dollar when the price for repairs a 2,150 that’s when I called them back and that’s when they said I got a 1000 dollar deductible and no renters insurance I only have roadside service and I let them know that was not the policy I signed up for they told me they’ll look into it that was a month and 5 days ago a adjuster never came to look at my car so how did y’all come up with that price? my car is still not fixed the other insurance company be trying to contact them for the past week and a half to no response claims department is rude and unprofessional and just don’t care I even tried tired to contact the manager I even left 3 different VMS with my # and still no response I even asked for corporate number and Diana told me she can’t provide me with that information that’s when I got in contact with the BBBs I’m not the one that always complain about nothing but my god I just want my car and get in contact with the other insurance company so my car can get repaired and make a decision already I’m I will be taking my business elsewhere Porsche was my adjuster btw

It's been 3 weeks since my car accident. I have had to be the one on top of the entire situation, from calling the shop to my "team" of adjustors. I have been pretty much working for Infinity for free since my accident happened. I still have no car to get to work, the adjustors, claims department and supervisors have been extremely rude over the phone and incompetent. They tell you that they will call you back and they literally NEVER do. It would take 4k to fix my car and they deemed it a total loss even though the shop and various mechanics say it isn't. I am terrified to find out how much they will try to lowball me for the total cost of my car now. There was absolutely no point in having insurance given the outcome they have provided to me. An adjustor named Angela has yelled, talked over me and been over the top rude towards me over the phone, making me feel that I am not taken care of at all. At this point they are trying to wash their hands off the whole thing and leaving me with no car and means to make money since they dont even cover a rental. STAY AWAY FROM INFINITY, I'm definitely switching companies. Wondering how many lawsuits they've got against them now.

The worst insurance company ever!! My boyfriend had an accident on 11/01/2018 car was total lost, as of today the haven't paid the car because they said claim is under investigation. The special investigator Andres Vasquez and the adjuster Oleg Ignatenko sent us a letter saying that the claim in under investigation because of fraud, that is a very big accusation. Also as a matter fact of the accident, my boyfriend looked for doctor's treatment. The special investigator Andres Vasquez cited him(my boyfriend) for a record statement and after he(The special investigator) finalized the recording, he(The special investigator) stared to blackmail my boyfriend telling him that if he suspend the doctor's treatment he(The special investigator) will paid the car faster so we do not have to make the next payment to the bank. But that was not the only thing he(The special investigator) did, I called him a few times and he said that if he (my boyfriend) had go to the hospital or to another doctor's office things will be different, but they do not give us a list of the places we can go, and as far as I know we decide where to go not them. We are entitle to the medical coverage wherever we would like to go and also that they have to pay for the total lost car. I have been making their monthly payments and they never have had a problem debiting that money from my bank account, and now that I claiming my rights they accused me and blackmail me. This is not a trusted insurance company!!!!!!!

I have been with infinity for too long to be treated in such a unprofessional manner. I recently was in a unique type of accident were theres wasnt an actual collision. This was the first time I experienced this . I called , made my initial claim, and felt somewhat better after talking to the rep. Approximately 2 wks later I received a call by an agent by the name of An Nguyen from the Norwalk ca location. He didnt explain much other than the police report states I'm at fault , oh and that I might want to file a sr1 by the way. I felt as if I was being attacked by my own insurance co. I actually had to ask him to repeat who he was due to the aggression, and lack of customer service. Brad & An obviously dont like their jobs , and are detrimental to the success of the co.I thought the police station was calling me. Of course, naturally moving forward I don't feel comfortable proceeding with this agent. I call infinity and they give my the info to his supervisor Brad Olsen. I explain my concerns and asked for another agent. However he explained he cant switch agents mid claim. I then agreed to finish the matter up mr Nguyen, but going forward I don't want him handling my claims... Brad then told me he wasnt going to do so ... so to infinity! Maybe you need to retrain your agents & explain to them the importance in having trust in a company you pay for . I'd be stupid to continue to pay for mistreatment. So I've canceled! And will make sure to spread the word to friends and fam. Unbelievable!

I was rear-ended by a woman who has Infinity insurance over 4 months ago and they STILL haven't settled the claim. They've stopped returning all phone calls and are completely unresponsive. I am out hundreds of dollars in repairs because I needed to get my vehicle repaired in order to continue working to support my family, and Infinity wouldn't respond and settle the claim so i had no other choice but to pay it myself! Completely unacceptable and unethical. Reporting them to BBB and moving into arbitration. DON'T USE THIS COMPANY! And hope and pray you never get into an accident with anyone who has Infinity insurance because it's pretty much the same as if the person who hit you didn't have insurance at all. Complete Nightmare.

My car was rear ended by a woman insured by this company. Over a month has gone by and my car still sits in the body shop. An adjuster has never shown up. 7x now they have scheduled and never shown up. I have now had to put a claim into my insurance company to get my car fixed. All I was doing was sitting at a stoplight minding my own business...Choose a good reputation over great riches; being held in high esteem is better than silver or gold. Proverbs 22:1

After having infinity for 3 years I have learned that they are a terrible car insurance. Instead of helping m threw this stressful time they made it worse by not helping with the cost to repair my car. Sending me a check for 700 dollars when my damage was over 3,000 dollars. The appraiser made me feel like I didn’t know what I was talking about because I’m a girl. Little did he know I work for Nissan service shop. I will never recommend anyone to infinity and I will sure put you guys on blast on all social media.

Buenas tengo una mala experiencia.ya que mi esposa tuvo un accidente en el auto donde ella no fue culpable.eso fue el 10/12/17.se demoraron. En darme respuesta.el seguro de la persona que choca paga 10000.yo mando los papeles al gaf.y ellos me dicen que el reporte de evaluacion no coincide con el cheque.llamo al ajustador de la otra persona y me entero ahora que la parte mia del seguro me nego el pago.porque segun ellos.el carro se cogia para negocios y para ser uber.cosa que es incierta para no pagar.