Infinity Insurance Agency, Inc.Reviews of infinityauto.com

I got in accident I called in the claim right away, the other car never provided me with any insurance or anything. I pay for full coverage every month. The represtivative tells me yes you are covered for a rent a car, I went and got one. When the adjuster finally called me, they said I was not covered. So here I am coming out of pocket for a rent a car that I was told I was covered for. The body shop has dragged their feet for 6 weeks now. I still don't have my car and now they want me to pay a percentage of the tire on top of the deductible. Why am I paying for a tire? It got damaged in the accident it is not what caused the accident. I will be switching companies asap. I rather pay more and get better service. This company is Crap!

The absolute worst insurance company. I called on Thursday morning for a quote. I was told I would receive a quote via email within a day or two. I explained I needed this quote as soon as possible, but I could tell the person on the other end could care less and didn't even respond to my request. I waited and on Friday, during business hours, I called back multiple times and no one answered. I left 2 messages for a call back, checked my email for that quote; nothing! I had insurance with this company on another vehicle for years, but not anymore. They do not care at all. I have never had a claim, but could only imagine the pain I would have endured if I did. Believe these negative reviews..Run….

I am having a horrible experience and I would not reccomend that people choose infinity auto, it is worth it to pay more for reliable insurance adjusters. The insurance adjuster has not gotten back to me for more than a week plus they were rude about what happen to my car. People are already having a rough time just either help them or not. I cannot say enough bad things about the insurance adjusters at infinity auto I wouldn't have any complaints if they were to just help me I'm already paying for the insurance. Infinity is good just as long as you NEVER need them.

MUY mala, tengo más de un mes que tuve un accidente y me cobraron el dinero del siguiente mes de póliza y están haciendo lo imposible por no hacerme el retorno de mi dinero. Me estafaron. VERY bad, I have more than a month that I had an accident and they charged me the money for the next month of policy and they are doing the impossible for not making me return my money. I have been cheated.

Infinity is a very shady insurance company. Their insured did not stop at a 4 way stop and hit me. 100% their fault. They denied my claim saying it was a he said/she said situation (their insured obviously lied or they encouraged her to). I sent in my appeal to their denial of my claim with no response. Now I am getting calls/letters from Claims Resource Services (collections agency) on behalf of their client Infinity trying to collect money from me that they paid out to their insured. Talk about ADDING INSULT TO INJURY. I follow the rules of the road and their insured doesn't but they want me to pay them. Ridiculous. SHADY SHADY SHADY.

Was with Infinity two years and my vehicle tires were vandalized. The tires were only 6 months old and I sent them police report, pictures and a statement from Manager of tire company they had been vandalized, along with court documents. Infinity adjuster called me a liar saying they could not see puncture marks in tires although they were chalk-marked. They are very good at taking $200.00 out of my bank account every month, but stink at paying a claim. Will be cancelling my insurance with them tomorrow first thing in the morning! DO NOT USE INFINITY FOR ANYTHING! THEY ARE A RIP-OFF!

La peor compañia de seguro q pueda tener tuve un accidente en mi carro nada grave los llame tardaron uffff unos 3 mese en atenderme el carro lo atendieron no le hicieron bien la inspeccion el taller donde fui le echaban la culpa al seguro el seguro le echaba la culpa al taller osea nadie hacia nada el taller me dio el numero de un tal carlos valencia ya hace 6 meses estoy esperando q carlos me devuelva la llamada les envie las fotos de los detalles q no revisaron y quedaron pendiente y me dijo q me llamaba aun estoy esperando

Infinity insurance is a total rip off and they will bond you on paper and make you pay faithfully every single month and when something happens they will find every reason/ excuse to not cover or stand by their client. I've actually had to get a lawyer to fight this car insurance because they are completely in the wrong. Keep in mind there was never any payments missed. I have the police report that states the other party in the accident was 100% at fault. Again Infinity takes your money every single month but will not pay anything when it's necessary. Do not trust this company they are extremely untrustworthy.