Infinity Insurance Agency, Inc.Reviews of infinityauto.com

The owner khalid is an amazing guy makes you feel so welcome and always goes out of his way to sort any problems out on your car great service always nice staff recommend this great service

THE WORSE!!! My son was involved in a accident over 2 years ago. Infinity charged me over $6,000.00 a year for our policy saying it was because I was at fault for the accident! At the time of the accident we were insured by GEICO. Our insurance broker assured us this was an oversight and that Infinty needed proof I was not the driver. We were told we would be refunded the overcharged amount dating back to when the policy with Infinty was started. Our insurance broker provided Infinty with a letter from GEICO stating that our son Zachary was the driver of the vehicle involved in the accident but to no avail. Infinty says they need a letter with different verbiage! Typical big business that is screwing the average consumer! Stay as far away from this company as possible. I am going to contact an attorney to see if there are any actions I can take against Infinty.

After I posted a review and posted on their social media the adjuster ( Melanie Thornburg ) finally responded. I will be sure to update this review if anything changes. For now, I will give this company a chance to make this right. I have never had any issues and hopefully, that will remain the same.

Lina is an exceptional agent! She handled all my concerns with care and professionalism. She is an asset to your company. Least to say, I did not have the greatest experience with the first agent. I was transferred twice then I got Lina. She was compassionate and helped me through my concerns. Please recognize that she has demonstrated great customer service. Thank you Lina!

My name is jeffrey lott ive been with infinity insurance for many years but just recently my daughter was in a car accident 11/14/19 going to work after borrowing one of my vehicle's but the other vehicle was at fault i didnt even want to file a claim with infinity because the other insurance company already excepted liability but i had to report the accident for the record but just so happen my daughter wasn't on my policy but my wife is but me and my wife is separated and my daughter stay with her but now infinity tells me i had to add her to my policy which i did shortly after but now they sent me a letter saying my policy will not be renewed as of feb 7 2020 i never missed a payment and this is how they treat a loyal customer but since the accident me and my family has rekindled and gotton back together in the same household as of this policy i dont want to bad mouth infinity because they have did me well over the years but i think it could have been resolved better than this since i was in compliance with what they told me and to get a letter like this while dealing with my daughters injuries is just overwhelming please email me if there is a better resolution policy 109800447099001

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Yasmine was really nice, kind and helpful. You guys should be proud of having that type of agents who provide an excellent customer service.

Lajonda Searcy! Although I am not insured with your company but was years ago Lajonda was Absolutely Outstanding!!! Super friendly, professional, and helpful! Lajonda is the true meaning of perfect Customer Service Skills!!! Thank you so much for your HELP!!! You are the BEST!! Thank you!! Linda Quintero Flores