Infinity Insurance Agency, Inc.Reviews of infinityauto.com

My car caught on fire on the freeway on 7/20 and called the insurance company right away as soon as my vehicle was towed away. I asked what happens now since the officer said it's a total loss and will no longer be able to do anything to recover it? The representative said wait to hear from an adjuster. And now I am truly disappointed with the service that is being provided. I have tried numerous times to get in contact with adjusters and supervisors leaving messages over and over for the past six days with no response at all. Simply awful, service. Truly disappointed, Maria Ramirez

I have been with Infinity Auto Insurance since 2015. My husband had his first car accident June 21, 2018, car was totaled. The truck in front of him stopped abruptly causing him to go underneath (he could have lost his life) was a miracle he only had scrapes and burns on his arms from the air bags deploying. As of today, August 3, 2018 my claim still has not been fully processed. I had to pay my car note last month even though my car is totaled because of this long process of back and forth between me and my adjuster and I don't want to mess up my credit. I keep getting pieces of paperwork that this needs to be filled out and then we can process and then another comes this needs to be filled out and then we can process, instead of sending me a packet to complete all at once. I called my car loan people and they were not even aware that the car had been totaled so they were never notified by Infinity I had to notify them. Now my car note is due again, I can't even lease another car until the paperwork on this car is complete and reported, so I am wasting money on rental cars and Lyft rides to go to work and drop kids off at school. I almost stopped paying my insurance and going with another company but fear that this would only extend the wait on this claim being processed has stopped me. Insurance companies want their payments every month on time, but get an accident...you will find out then the quality or lack of you have been paying for. Signed, Thoroughly Disappointed....

Si me gusta solo que ponen en duda cuando dicen qué te falta ciertas pruebas cuando no té mencionaron nada cuando solicitaste la póliza mandas un fax verificas y te dicen que hables después para ver si ya está reactivada tu póliza esto te pone en duda si te van a cancelar o que pasará

Just started so we will see.

We recently had an accident and our experience with our claim agent, Dominique, was amazing. However, a previous experience we had years ago was so horrible! I literally cried every time I got off the phone with infinity insurance because I was so frustrated with them. I eventually went to a lawyer for assistance. His focus was on the other insurance company of the driver who hit me though instead of our insurance company even though The problem was not the other insurance company because they did amazing job on their end. It was my own insurance company, infinity insurance, that was the problem through the whole claim. So I'm only giving three stars. Originally it would have been zero but because Of our experience recently I upped it to three. I'm still not confident to recommend them to anyone. However because of our previous experience I have decided to hold off canceling our policy with them Simply because we worked with an amazing woman. It was Dominique who really saved my opinion of infinity insurance.

I have really had no problems thus far, but my car is now in the shop being repaired and there are certain damages which were not found when your appraiser looked at my vehicle. The repair shop is in contact with your adjuster to hopefully get approval for the newly discovered damages, but it would have been nice if I had an initial appraisal that recognized all the damage associated with the accident.