Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Old Man backs out of his drive way fast and hits my moving work van operated by my worker, completely his fault but is in denial and wants it handled by insurance. I say "sure, we'll play it your way and there's no way you're getting out of this one." right? Wrong. I file a claim via Infinity as my commercial insurance, I explain to them the situation, my worker operating the van, the old man hit my car, etc. etc. Infinity reviews my info and accept the claim, go through investigative processes then concludes it is 100% the other parties fault. Great and not unexpected, it was most definitely the other party member's fault. I will say the time/process to do the whole thing was annoying and required me to do the work and contact the other insurance company explaining the same info to them. After waiting 1 month with no contact, the other parties insurance wants to rule it as a 50/50. What has Infinity been doing this entire time?! No thank you, I contact my Infinity again to inform this to them, once again long holds, they answer and tell me they'll do the 50/50 and assure me they'll go after the other 50 later through mediation. Fast forward another month, I was curious what was going on because I received no calls, emails, or letters, so I give Infinity a call to follow up what's going on. They put me on the notorious long holds, so I give up, call again the next day, same long wait and then finally an answer. The person asks me for my claim number looks it up then tells me the claim is now being denied because my worker operating the van wasn't listed in the policy and told me I had to essentially bend over to the other party's insurance. Are you kidding me? You guys accepted the claim with all the info I provided that the vehicle was operated by my worker, and after all of the lies and deception that everything will be fine, making me do all of the work, having to call you guys for an update, you waited all this time to do a complete 180 and leave your customer that's spending thousands of dollars to have your service in the dirt? Ridiculous. I never even received a letter, call or email formally explaining this and I had to go through your trash long wait call service just to be informed of this?! What's even better, I told them I'm going to terminate my service, and they still send a monthly bill with now a raise in my insurance rates and reported the accident to the DMV when they didn't provide any assistance about the claim. What a farce. I use Triple A insurance and the quality of their service is night and day, significantly better than this terrible service. They actually call me back constantly, send emails, have multiple adjusters working with my cases, heck they'll even contact the other insurance company and do the mediating for me. Infinity? Nope. Long call times. YOU have to contact them every single time to follow up. YOU have to contact the other party's insurance company. You guys are a scam. No wonder the reviews are 1-2stars. Absolutely terrible and surprised there have not been any legal actions taken against your scam company which I hope there will be very soon.

My daughter was hit from behind by an uninsured motorist in Dec 2018, car was a total loss. After calling a million times and emailing, the claim lady finally came to my house 3 MONTHS LATER, unannounced in the middle of a work day and left a hanger saying she had been trying to get ahold of me (absolutely untrue) so after calling her for another week she FINALLY answers, gets all the info, says she will send someone out to look at the car and then promptly closed out the claim. Never sent someone out, never gave an explanation even after repeated attempts to find out why? I even texted the number she texted me on requesting pics of the vehicle. No response. This company is the absolute worst when it comes to customer service so do not bother with them.

Makes you pay for an accident that you weren’t even in the car for. My car was parked overnight and hit by a drunk driver that was caught and arrested by the police now they want me to pay $1000. And are even denying coverage that I specifically asked for when I set up my policy. This a fraud company!!

I was rear ended by a driver of Infinity in New Port Richie Fl. It has taken Infinity 2 months to start the process to repair my car. Infinity sent my Auto Body shop a bumper that was warped, scratched, and cracked as a replacement, worse than my damaged Lexus bumper. My Auto Body replaced and painted a bumper they obtained but Infinity will not respond to the actual costs to repair my car. My Auto body shop will not release my car until Infinity pays the additional $400 from their extremely low estimate. Infinity will not answer calls, emails, voice mails. My car is being held hostage, it won't be released until Infinity pays the adjusted repair costs. What Insurance Company acts like this??? I now have no transportation and I am handicapped!

It takes days and days to make a call to Infinity. What happened? Why do I have to spend too much time to wait for your response. This may one of reason why many people could choice many different other insurances in order to solve their problems faster and better service.

I had this Ins company for many years , no accidents , no tickets,.no complaints, So instead of going down I was received an increase every year. From $200 monthly payment, they incresed up $270. So after I received the last increase I called them to cancel my policy then I got charged for cancellation fee too.. Im happy cuz Now im paying $92.

I've been calling Infinity for days and it's a nightmare! It takes forever to get somebody to talk to in their 1877-821-7335. Really you have such heavy calls everyday? They need to improve their customer service hot lines. I tried chatting with a representative through their website and they gave me other phone numbers which were not of any help at all. Talked to a my adjuster and pointed me back to this number. Could somebody from Infinity please reply and tell me who to get the statement or letter about the accident I had last 11/26/18. Please I need a written statement from you that it's me who was driving during that accident and not my husband.

My 1st experience with Infinity Auto Insurance has been unbelievable. On 12-3-2018 while sitting in a red light awaiting for the light to change, I get hit by a Infinity customer. I contact the police for a report, which was completed with no problem, as it was no at fault of mine. I contact Infinity with my claim number to start the process. About a day or 2 later I get a return call from the adjuster who then informs me someone will be contacting me to come out and evaluated the damage. A day later i get a call from a person who will be reviewing the damage. He tells me to send him pictures of the damage so I do. A couple of days later the adjuster contacts me to inform me a check is in the mail for the damage. I proceeded to explain how can you be sending me a check if I haven't take my car to a body shop for an estimate on the cost. He tells me don't worry once you take the car to the shop if anything is more they will contact us with that information. By this time the holidays are here and I was going out of town so explained to the adjuster I will be out of town and will take my car in the shop after the holidays. We agreed because he was also going to be out of town. On January 18, 2019 I take the car to my shop and pick up the car rental on Saturday. I explained to the body shop I don't want bonding on my car as it was hit in the center of the door and would like the door sheet replaced. The body shop requested the estimate from the insurance which was not provided and I had no clue of. We then proceed in reaching out to the adjuster to forward the estimate. Once that was complete I go back and forth with them regarding the repairs because they wanted off course to use after market pieces on my car and bonding. I got a manager involved who did additional research. Once that was agreed on the shop proceed with the work. My car was finally finished and I pick it up. The same day I pick up my car I return the rental. Now the rental company tells me I am approved for an amount of days that doesn't cover the entire rental. I then proceed to contact Infinity for that extension and I am told that they will not be able to approve the entire rental because the body shop should have completed the work in a certain amount of days. It's almost funny how I would have to paid for something I didn't do. I was setting in a red little and was hit and now they believe I have to pay for it. It's really sad that I will have to escalate this claim to the highest level possible. The amount owed is very little however it's the principle I am the victim who has been inconvenience and now Infinity wants me to pay. I will not give up until this matter is take care of correctly. I am a community member who provides a lot for our community and will not allow to be taken advantage off.