Infinity Insurance Agency, Inc.Reviews of infinityauto.com

It is hard to believe that Kemper would associate with this insurance company. The fact that it is still in business at all after reading all these reviews is mindblowing. Infinity is a scam; they insure people, take their money, do everything in their power not to pay claims then drop them like a hot potato. I was hit by one of their insured, police report and citation clearly established fault and after 7 weeks they sent a denial that they were not covering the claim due to a misrepresentation of information given by their insured. Dealing with this company was complete waste of time. They take no responsibility for the out of pocket expenses that were incurred due to their 'loopholes' of coverage.

Terrible company! I finally dropped them and went with State Farm! I hated paying for shitty service,& shitty insurance! They purposely drag their feet with claims so everything is at the customer’s expense. I canceled my policy & they still took $$$ out of my account and now my bank is involved since this payment was UNAUTHORIZED. I hope they eventually go bankrupt and out of business..

The absolute worst thieves I’ve ever dealt with, with the most incompetent losers working there such as Melody Ingram! This loser didn’t even bother to tell me my insurance was cancelled for god knows what and NO not because of missed payments! Once they found out they were going under they cancelled a whole bunch of polices including mine and got taken over by Navacord! And good luck figuring out what happened to your file! These crooks and thieves will rot in Hell one day!

Bought Kemper insurance for car. All was fine, then I check online and my $70 policy was raised to $91. Called for 2 hours, spoke to 4 csr's. Kemper says they have no proof I own my home so 25% increase... WTF? Sent the paperwork/taxbill/proof of homestead. Kemper can't find it. Requested they send an email request for docs and I'd provide. Kemper doesn't do it like that. So I bought Progressive Insurance $4 more/annum. Call Kemper to casncel, Kemper refuses unless I upload my new policy. So I ask, "If I sold the car would you need a video of the sale and a notorized sig that I sold?" "Yes," said Kemper. Then because Kemper wants to increaee my rates offer D- service in CSR I'm penalized $20 for cancelling their unprofession WTF business ethics- DO NOT USE KEMPETR

Si pudiera darle cero estrellas a esta aseguradora lo haría..estimadas personas no agarren esta aseguranza es mala..muy mala en mi caso tenia fullcovers para mi vehículo y al retirarlo del taller no quisieron terminar de pagar el total de los gastos.tuve q pagar como si yo no hubiese tenido nada..mucho cuidado.por el momento iniciare un proceso de demanda..

Me and my wife have full coverage she was in an accident over a month ago where she hit someone she called and called for weeks it took almost a month just to get an appointment for an estimate now its almost 2 months and nobody will return our phone calls text messages or emails they act like u don't exist I had to talk to an attorney today and idk how this will end but this is the worst experience I have had with an insurance company in my life if I could give negative stars I would this is a shady insurance company and while we wait they are still collecting from us every month but refuse to return our calls

Ernie, my customer service representative was very rude.

Absolutely horrible. They told us they were renewing our policy. The day before it was set to renew they send us an email telling us they decided not to renew and now we are scrambling last minute. Do not trust these people!