Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Check your options before you sign!. After two weeks of being insured with Infinity we found a way better deal with All state my old insurance to which we decided to switch because at the end of the day it was like a 100 dllr difference monthly. After two weeks when we decided to cancel they would only return us 100 dllrs of the 455 we gave for down and first month. I GET IT! some companies have a cancelation fee and bla bla bla but keeping 355 for two weeks of being insured? That was the most expensive insurance ever for 14 days. I see where I went wrong, I should have asked around for quotes but now that would be my advice to you BECAUSE THEY WILL KEEP YOUR MONEY.

Run run run do not buy insurance with infinity insurance company. Do your research go read the Better Business Bureau and read thousands of complaints. They’re designed to steal your money not pay out your claims they also have sexual harassment at the Better Business Bureau along with other thousands of other claims that was not paid out go read it for yourself do your homework God bless. run run run do not buy insurance with infinity insurance company. Do your research go read the Better Business Bureau and read thousands of complaints. They’re designed to steal your money not pay out your claims they also have sexual harassment complaints filed at the Better Business Bureau along with other thousands of other claims that was not paid out !!!,go read it for yourself do your homework God bless

Hice un reclamo desde Julio 13, 2018. Después d enviarme todos los documentos de la tasación y la declaración de pérdida total de conjunto con el valor del cheque restándole mi deducible me ha llamado Gonzalo Jiménez para decirme que mi caso tiene un nuevo representante y que estoy en una fila esperando por algo que no entiendo. He confiado en la seriedad de Infinity y por esta razón les escribo para tener una solución correcta antes de tramitar una queja al departamento de asuntos financieros y a todo el que tenga que ver con malas prácticas de representación y respuesta a un reclamo que lleva más de 30 días presentado. Tendría muchísimas otras situaciones que declarar pero prefiero no mencionarlas en este momento. Solo necesito el pago por el monto de 9904.00 tal y como se me comunico por escrito hace más de 15 días. Apreciaría su pronta atención. Esperanza Estenoz 20003271192

Very unpleasant experience so far got rear ended by a infinity insurance policy holder and they can’t even get a hold of their own client how sad. Unfortunately because they can’t get a hold of their client they have not mentioned anything about fixing my car. They gave me the number of a supposedly adjuster that will call me in 2-3 days and never got call day 5 comes I call them and now that said it was given to another adjuster. Sadly they never called and mentioned a new adjuster was assigned poor communication and thanks for informing me a new adjuster was assigned .Horrible company to deal with

This company is junk they cancelled and refused to cover me when I went out of state. They refused to help me in anyway even after I have been using them for a year. It’s unbelievable that they are allowed to do that.

I have been with Infinity Auto Insurance since 2015. My husband had his first car accident June 21, 2018, car was totaled. The truck in front of him stopped abruptly causing him to go underneath (he could have lost his life) was a miracle he only had scrapes and burns on his arms from the air bags deploying. As of today, August 3, 2018 my claim still has not been fully processed. I had to pay my car note last month even though my car is totaled because of this long process of back and forth between me and my adjuster and I don't want to mess up my credit. I keep getting pieces of paperwork that this needs to be filled out and then we can process and then another comes this needs to be filled out and then we can process, instead of sending me a packet to complete all at once. I called my car loan people and they were not even aware that the car had been totaled so they were never notified by Infinity I had to notify them. Now my car note is due again, I can't even lease another car until the paperwork on this car is complete and reported, so I am wasting money on rental cars and Lyft rides to go to work and drop kids off at school. I almost stopped paying my insurance and going with another company but fear that this would only extend the wait on this claim being processed has stopped me. Insurance companies want their payments every month on time, but get an accident...you will find out then the quality or lack of you have been paying for. Signed, Thoroughly Disappointed....

Buena atención Y Buen precio

Worst insurance company to deal with! I got in my first accident (not my fault) the other party uses infinity insurance. The accident occurred Friday and I recicieved a call from an infinity representative on Monday, her name was Vonice Benjamin. She asked for my statement, when she asked what were the next steps I would be taking I told her I would need to consult with my father, she then scuffed as if the call was inconvenient to her. As soon as I spoke to my dad I called her back about 30 min later. She never answered, this was one of the biggest issues dealing with infinity, THEY WILL NEVER ANSWER THEIR OWN LINE OR CALL YOU BACK. there is a “press 0” option to speak to any company representative, which is ironic because no matter what time of day you call they are ALWAYS closed. I was looking to purchase auto insurance and not use my parents because it is expensive but infinity will not be an option ever. When she finally responded to my father she left a very aggressive voicemail about the rental process. Needless to say I’m happy my car was finally fixed so I don’t have to deal with her again. Infinity I have worked in customer service for the past 6 years and I strongly recommend you retrain your company representatives, especially those who deal with individuals who do not have a memebership with you.