DENISE
Jan 24 my ford was involved in a wreck…
Jan 24 my ford was involved in a wreck by someone I didn't authorize . The agent has not giving me an update and its now 02/19 almost a month . Recently my other car was involved in a wreck and no one has contact me . The agent stated that I have another claim open and that's effecting my claim . Which doesn't make since to me . I pay 380 a month for insurance never been involved in a wreck until now . After this I will be canceling my policy's and going to a insurance company that can be more professional and call back to give updates . I DONT ADVISE NO ONE TO GO THROUGH INFINTY INSURANCE . THEY WILL NEVER HAVE YOUR BACK .
Response from Infinity Insurance Agency, Inc.Feb 19, 2019
Good Day Denise, We are very sorry to hear about your unpleasant experience as this is not how we want anyone to feel. Our goal is to resolve all claims as quickly as possible. We would like to provide an update on the status of both or your claims. In order to do so, please email us at [email protected] with the corresponding claim numbers and your best contact phone number. We look forward to hearing from you. Thank you for taking the time to share your valuable feedback with us. Have a great day. -Sarinah, CS Consultant