Infinity Insurance Agency, Inc.Reviews of infinityauto.com

I am so UNHAPPY with Infinity Insurance I didn't even want to choose a 1 star. I have had them for 8 years the time I need them after a accident, to find out the policy I have been paying for YEARS! they tell me doesn't cover rental!! I said why would you have a policy that doesn't cover rental or rental reimbursement!? I someone is in a accident they need transportation as insurance that should be automatically in a policy! they didn't help didn't care pretty much said it was believe that it has taken them 3 weeks to give auto shop approval for anything!! I am starting to feel stressed out, get anxiety. They should not be causing this for me they should be here to help! I have to call them every day to find out what's going on with my claim and just to hear there is nothing in the system that they can't do anything!!! is so frustrating!!!! I want my car fixed so I can get rid of them!!! They are horrible!!!! They shouldn't even be a Insurance Company!!!

I was in an accident 01/24/2019 my car was considered a total loss, afterwards I had to open another claim with my autogap insurance as well, I've been calling, emailing and wrote the corporate office about information needed to finalize my autogap claim, still haven't received any respond. I have a contract with my insurance company and I haven't gotten any cooperation with the company considering the policy we agreed upon. The finance company, my insurance company (infinity) and I had to submit paperwork, my insurance company tried going around my window sticker to get my claim out the way, but documents were rejected for a reevaluation using the popular package on my window sticker instead of doing a reevaluation the adjuster just moved number around, but still do not want to use information given to him, even after the vehicle was totaled I still had to make payments for February and March just to find out in April my policy was cancelled due to not having a VIN #, well I haven't had a VIN# since the accident but they still wanted my payment. The adjuster have been procrastinating for the last three months when is the insurance company going to start doing their job. Here it is June 18, 2019 after all paperwork was sent off express autogap insurance paid a portion of my account but made a comment on my insurance company stating $2100 and change was withheld for miscellaneous items. On January 24th 2019 infinity failed to pick up my vehicle and by the 28th or 29th they finally got it from a tow company, by lacking on their professional qualities they take about I'm still paying a car note. Infinity insurance is the worse insurance company in the world and it's sad to see them manipulating drivers just to stay in business it's a lot of things people don't read about companies like infinity auto insurance. You shall reap what you sow, because it's not the last time you will hear from me. Right now I'm gathering signature seeing how I can present this class action settlement. Keep reading people it's the only way no one can get over on you. Thank You

i wouldn't give them one star they sent a letter stating they have been trying to contact us for the past 3 weeks when we only got one from them and immediately called back numerous times back with no answer and was told that i was denied to have my car fix and i have full coverage

Si quieres tener una mala experiencia, contrata su seguro infinity,ellos son expertos,ajustadores, recepcionistas en el telefono etc yo estube con su aseguranza si es q asi se podria decir no te ayudan en nada cuando tienes un accidente,pero para cobrarte el bill al 100% q lastima de aseguradora alguien deberia aser algo investigarlos eso es fraude pero ensi recuerden q ay un dios q todo lo ve i todo cay por su propio peso

Worst insurance EVER. They do not care about their customer at all. I can never get ahold of anyone in claims was on hold an hour and never talked to anyone still! Have called multiple times and always on hold. Attorney Fredrick Washington has been ignoring me for a month! He does not answer nor return my calls. Got his supervisors number Jeremy thinking he could help and he does the same thing! They want to call themselves attorneys and this insurance is pathetic going to drop them.

Tuve que irme de esta compañía porque son unos incompetentes ,el personal de atención al cliente son todos unos inespertos llame para chekear si agregaban un conductor a la póliza y me lo pusieron por defecto !! Esa fue la respuesta de un supervisor luego cuando les reclamé me dijeron que ellos tenían la potestad de hacerlo y que si yo había preguntado era porque vivía con la persona .Nunca hubo una respuesta por parte de ellos a la reclamación y cuando cancelé me mandaron a colección por la suma de ese monto por la sencilla razón que dicen que ellos habían comprobado que vivíamos juntos ,Prueba que ellos no tienen .Es la peor compañía de seguros de todo USA.

A customer from infinity insurance, crash my car, I submit a claim to infinity insurance, they approve the claim, my car it's ready two days ago we have been trying to contact infinity but they never answer I need my car, I'm in a rental car but they (infinity) dont give any extension for the rental car ,now I dont have a car to go to work pick up my kids from school etc just because they dont answer the phone, do i have to contact an attorney? I dont know wat to do this is too much

Worst insurance ever. I was in an accident almost 2 months ago, a guy coming out of a restaurant driveway hit me when I was on traffic. When I call to make the claim, he was at fault. My insurance never contact the other driver's insurance and I had to deal with his insurance, only to be denied liability. I got an estimate from infinity but I decided to take my car to my trustworthy body shop. They found interior damages and infinity totalled my car. They said they're paying for the value of my car and want to charge me the deductible that I already paid and body shop storage. My car was 20 days in there and only because they never answered. Now I have to pay for something that wasn't even my fault. I've been a costumer for 6yrs but I'm changing to another insurance. What's the point of paying every month, if when needed they don't respond to you. Very disappointed.