Infinity Insurance Agency, Inc.Reviews of infinityauto.com

My review will sound just like the rest. I was hit on May 1 by an infinity customer. My car is undrivable and is still sitting in my yard without even being looked at yet. They don't answer the phone ever. I haven't had them answer it a single time. They call me back Friday at the end of the day to tell me "the other person isn't answering their calls" so they can't do anything for at least 30 days even though they have the police report finding their client at fault. I doubt they have even tried calling her at this point. I have been without a car for almost a month because of this worthless company. I have emailed I have called and got supervisors numbers and managers numbers all to go to a full voicemail. How is this company even in business?! 20003478000 is my claim number. I guess I'll have to contact a lawyer to get anything done about this.

I would never in a million years recommend this insurance company to even my worst enemy. These guys are crap! First of all it takes 2 years to get a hold of someone from the main menu. So annoying. And when you finally DO get a hold of someone, their customer service skills don’t exist at all. My wife has been dealing with them for the past month. Actually over a month. It’s dumb. Our 8 passenger van got hit and is in repair but they only secured us a rental SEDAN. Like does that make any sense at all???? Why wouldn’t we get the same size vehicle??? And every time we call to get them to approve a bigger vehicle, it’s like talking to a baby, no better yet, a wall. Like who hires these people? Seriously. WORD OF ADVICE, DONT GET INFINITY INSIRANCE PEOPLE. Save your self the headache and frustration. Honestly. You guys suck. Including the person reading this because I doubt any improvements will be made with customer service. Have a good day.

I wish I could give 0 stars, and I 100% agree with every customer that’s given negative reviews on this site. My neighbor scraped the side of my van with her car (the infinity insured) TWO MONTHS AGO.. I made the claim with her insurance (infinity) the next day, that experience wasn’t awful, but to get someone on the phone takes years. Went to the estimator the next day (who was extremely rude and dismissive) To this day, I have not had a single phone call from Infinity insurance, an adjuster, or anyone. I had to call to see (after a month of waiting) what was happening with my claim. They had zero answers. Then finally, I received a check in the mail. No mention of a rental car reservation or anything. So I had to call last week (waited over an hour to get someone on the phone) and ask what that was about. They quickly reserved a rental car for me to pick up Monday, when I take my van to get repaired FINALLY. Fast forward to yesterday, when I took my Van to get repaired. I went to the rental car place to pick up my rental car. It was just that... A CAR. I drive a VAN for a reason. I have children. We need more than a CAR. It isn’t even a full size sedan! Even the repair guy was laughing in shock that infinity can be so incompetent to think “she drives an 8 person car... we should approve an 8 person car.” I called 24 hours ago (another hour wait) to request an upgrade on my rental car because my VAN won’t be ready until next week, and there is no way we can drive every where in 2 cars to get around. I still have not heard anything, and just called again (another hour wait!!) to see what the deal is and why I would only be approved for a small car in the first place.. And she told me “I don’t know, I’m not an adjuster.” In a rude tone. So I asked to speak to a supervisor and she put me on hold for a brief second to be told he isn’t available. JUST LIKE MY ASSIGNED ADJUSTER THIS WHOLE TIME?? Sooo ridiculous. I was given an adjusters name in the beginning of all of this, and a extension number.. the extension number just takes you to the regular customer service line!! And the lady on the phone today said “there’s no set adjuster.. someone from the adjuster department will get ahold of you.” WHAT??? She also said “they have another 24 hours to get ahold of you.” Yeah...... okay. How is this even a company? I get it.. some people need the basic insurance to get by.. but dang.. you’d think they’d hire people with more than half a brain. Who wants to bet that I still won’t even hear from them tomorrow???

La peor experiencia en seguro de auto en atención al cliente en profesionalismo me siento estafada llevo varios días después del accidente y aún no recibo respuesta me asignaron una ajustador que no contesta el teléfono no a dado respuesta de nada aún cuando ya fueron a ver el auto no los recomiendo

Choosing Infinity auto insurance was a horrible decision. They refused to cover my claim after I was given the wrong information by their insurance broker. Infinity could care less about their customers let alone a 3+ years policyholder. Infinity Insurance provided no help, showed zero remorse and took full advantage of my situation. So think twice before giving & trusting Infinity Insurance with your Protection and hard earned cash.

I had to file a claim with infinity on 4/24/19 ,now this not only is my first claim but also my first accident ever in over 25 years driving. I can't believe how unprofessional the claims department is in regards to returning calls to handling my claim in general. I am a single mother of 4 and the only income in raising them . So money is tight and no sources of transportation while my car is repaired I pay for to coverage on my car it says roadside assistance and rental available,so why is it that I have to pay for the car repair and a rental car on top of $1000 deductible. I'm so unhappy with infinity I'm actually ready to find a new company if things don't change with customer service and loyalty to their customers.

I was in an accident with one of you clients on 12.13.2018. I file claim with infinity at first I was able to talk with someone in claims. Ms. Besty Johnson. She was very professional and expedited every in a timely manner. Truck was repaired. Now the medical part is the problem I had to be sent to another person to handle because I have Medicare. Her name is Tiffany Muellar. Ok she needed all this information which I provided. This was a long process. I did not really understand how to fill out paper work. She sent me example how. I did paper work sent back to her by fax. Medicare sent paperwork within a month ok. I filled out all other paperwork sent medical bills I had. Then she called me and left message stating she had not gotten paper work. I faxed this info to her. She stated that she was waiting on other medical bill I should have had more NO. I did not have but two bills She told me she going over paper work to make offer on at least 3 occasion and was going to call me back. Me. Tiffany Muellar has not call back when she told me this is going on 6 months almost 7 months. She has not returned any call I have called on several occasions. When you call company to talk to manager or whoever in charge I am on hold 40 min to 1hour. How do I get this resolved. I am very frustred.

Is there only one person in the claims department? No one is answering the phone I've been put on hold for at least a hour and 10 mins. I was hit by infinity customer and would like to file a claim. But by the reviews it's seems that I will never get this taken care of.