Infinity Insurance Agency, Inc.Reviews of infinityauto.com

I was hoping for a smooth process in getting a fender-bender taken care of by an Infinity Auto Policy holder. Seemed very nice and I didn't know much about Infinity up until more than a month later. There is virtually no response on their part. After finally getting someone on the line, they proceeded to write me a new claim and told me they would contact me and never did. That claim has since been expunged for a new claim that they wrote me again for the same accident, and I still haven't heard from them. Speaking to the reviewer on this website, you clearly do not care about your or other drivers concerns. You will likely respond in the exact same manner as nearly every single reviewer. I have already contact via email and have not gotten a response. What I would like is a legitimate recognition of failure, not the equivalent of a robot-caller online, though after seeing the responses to other issues, I would not be surprised if you did just have a predetermined response of all of the terrible reviews, do you Orlando or Sarinah?

This company deserves NO stars!! I was involved in a car accident on may 27.. When I called in my claim I made sure i inform them of all damages.. When i took my car to the Appraiser the next day.. He gives me an Estimate.. Not all damages were on the estimate. I was given an Adjuster by the name of Sabri Alqaza.. Spoke to him only twice.. Tried contacting the Supervisor Tommy NO ANSWER FROM THE SUPERVISOR!!! Have left numerous messages and emails and still NOTHING!!.. My agent has been calling as well and she's had no luck either. She call 1800 number 3 days ago..and she was told my Adjuster had been changed.. She gives me the new Adjuster name and direct #... The name of the new adjuster is Brayden Watkins. Have been calling him since she gave me the info...Same thing NO ANSWER.. LEFT MESSAGES AND NOTHINGl till this day.. I have 3 children and a job, i just want my car fixed so I can get them to camp and myself to work! But these people only want to collect your money monthly and forget about you when you need their help.. Please people if you are considering to get any type of insurance through Infinity, DON'T DO IT!! THE WORST COMPANY EVER!!!!! I have already hired a lawyer let's see what happens..

I'm not a customer, one of their customers hit me. I've reached out to this company over 5 times left messages and no answer or call back. Based off the reviews and my experience THIS COMPANY SUCKS AND DON'T CARE ABOUT PEOPLE.

Worst insurance company EVER. Your policy holder hit me 2 weeks ago, I called your company on the spot and reported the incident. You guys confirmed he had an active policy and give me a claim number. 2 days later and after waiting an hour on hold, I was told the claim is denied due to non-active policy. Your client and I have not been able to make contact with your company since. I turned the matter over to my insurance company "geico" but they haven't been able to reach you guys either. The Geico's Liability adjuster said this was standard practice with you guys.

I completely agree this company has negligible customer service ,i vave four children and a business to run and the fact that theyre customers arent a priority is very saddening the truck that runs my business and feeds my family is parked because i cant get a response Or any type of information on a claim and what shop it can go to . Monico Ruiz

I have been experiencing the worst customer service I ever experienced from Infinity. My vehicle was hit by your insurer May 19,2019 and it’s May 30th and I still haven’t spoken to the adjuster. The adjuster leaves a VM saying he can’t move fwd with my claim until he speaks to the insurer? The insurer gave me his insurance information and phone number because he was clearly at fault. I have a small Mercedes and he has a F450 Super truck. The insurer didn’t hesitate giving me anything I needed, so I’m not sure why my claim with infinity hasn’t proceeded. My insurance Geico is ready to start it and it sucks because I don’t want my insurance involved in anything I didn’t cause. This is worst customer service I ever experienced in my life. Assigning me an adjuster out of Alabama who doesn’t return my calls or emails. Mr Ramsey has yet to still contact me back. I’ve left many VMs and I even contacted his supervisor and neither have called me back. I contacted the claims department again, wanting a new adjuster in Houston but they declined. I just want my vehicle fixed. If they really were concerned, infinity would make sure all the customers are handled and not ignored. It’s sad that I have to go online and post a review, with hope of getting someone’s attention.

THE SERVICE IS TERRIBLE CLAIM DEPT NEVER ANSWER THE CALLS OR LEAVE YOU IN HOLD FOR MORE THAN 45 MIN, DO NOT KNOW HOW TO TREAT CLIENTS ESPECIALLY TO AN ADJUSTER OF NAME MONICK I MADE A CLAIM TO REPAIR THE WNDSHIELD FOR A STONE THAT BROUGHT ME CUNADO THE AUTO WAS PARKED IN FRONT OF A STORE OF CELLURARES TO GIVE ME ORDERN REPAIR BECAUSE THE GLASS OF BOTH WAIT EVERY DAY IS MORE BROKEN, AND WHEN ASKING TO ME THE QUESTIONS SHE IS ARROGANT THIS MRS. WITH VERY NASTY ATTITUDE SHE SAID THAT THEY HAD TO OPEN AN INVESTIGATION BECAUSE THE PASSENGER WHO WAS SITTING IN THE REAR SEAT OF THE CAR WAS NOT IN THE POLICE THAT IS A BAD JOKE THAT I DID NOT KNOW IF THEY WERE GOING TO GIVE ME THE ORDER TO REPAIR THE WINDSHIELD BECAUSE THE PASSENGER THAT HAD IN THE REAR SEAT IN THE CAR IS NOT IN THE POLICY THAT IS TOTALLY IRRELEVANT AND RIDICULO THAT HAS TO SEE A WINDSHIELD HIT / BROKEN BY STONE WITH A PASSENGER ON THE VEHICLE REAR SEAT THE ONLY SERVICE THAT IS EXCELLENT IS THE TRANSLATORS WHEN MY CAR IS REPAIRED I WILL BE CHANGE TO GEICO AGAIN TRUTH THAT CHEAP IN THE END IS VERY EXPENSE AND I DO NOT GIVE LESS STARS BECAUSE THEY DOES NOT EXIST BECAUSE THEY DESERVE THAT THEY PLACE 1 MILLION STARS LESS IN NEGATIVE MARK " HORRIBLE" THAT FRUSTRATED I FEEL "I DO NOT RECOMMEND IT TO ANOTHER NEVER IN THE REST OF MY LIVE AND THE NEXT LIFE TOO "

Just like everyone else Infinity Auto is hard to deal with. Got rear ended on May 2nd with a Infinity Auto policy holder. Simple enough, he got a ticket and the report clearly found other driver at fault. So I read all these horrible reviews on Infinity about their claim process so I hire a lawyer and start a claim. From there dead silence from Infinity. Call Infinity and call my lawyer, but after a week we finally got the name of the claim adjuster for Infinity Auto, Alexander Onios.Waited and waited, so I decide to just claim against my insurance company, Geico. While making the claim, the Geico adjuster tried calling Alexander but his voicemail box is full, the heck? Meaning Alexander doesn't check his voicemail box through out the day, so don't ever let Infinity tell you their adjuster works diligently and hard to make things right, that is a load of BS since Alexander seems to have a voicemail box that is full showing he doesn't check his voicemails. And the Geico adjuster seemed kinda of shocked it was full. Well I am beyond mad so made a couple of comments on Infinity Instagram site and guess what, I get a call from Infinity, but guess what, it isn't Alexander. I suggest people who have had bad experience with Infinity leave comments on their Instagram since Kemper needs to know and see how bad Infinity claims process are.Anyways, the lady calls and lies to me saying Alexander can't get in touch with the policy holder, guess what, I was on a three way call with her talking with Alexander. Never seen such incompetence from an Insurance company like Infinity Auto. Either way, if you get into an accident with an Infinity Auto policy holder claim against your insurance let them do subrogation against Infinity. Might be the only way to get your car fixed. And don't forget to do a diminished value claim as well. Be warned, if you ever get into an accident with an Infinity Auto Insurance Policy holder, be prepared to be lied to, forget leaving messages because they will never call you back, and worst of all be treated like dirt.