Infinity Insurance Agency, Inc.Reviews of infinityauto.com

I am very disappointed infinity my husband has a claim since May 31 and here we are June 18 of 2019 and nothing .they have not called him back and every time he calls or I call They put me on hold and then 30 minutes later they will transfer me to a voicemail left many messages and no call back yet. Good thing my husband is contacting a lawyer because pretty much I’m fed up with this insurance company.

Horrible customer service. My car was parked in front of my sister's house on 05/21/2019 and was hit. The person who hit my car called infinity immediately and filed a claim. I called the next day (05/22/2019) to follow up with claim was said it is now assigned to adjuster Christopher Gould was given phone # 205-588-3087 (not his direct line). I tried calling the number but only went to customer service rep. I have never spoke with Christopher. I then spoke with another rep said for me to get a quote for damage. I got a quote at a collision auto shop. They sent quote to insurance. I called again to get update on quote and was told it was approve to allow 24 hours for them to issue check. On 06/17 I then called again and was told check was not sent yet. I then requested check to be sent directly to me rep stated ok and even verified my mailing address. Today is 06/18/2019 I called to verify check was sent. Rep stated no check was sent that this claim is sent back for investigation because the insurer has a policy limitation. I'm not understanding what is going on. How can the quote get approved and now under investigation. The rep told me I can either wait for someone to contact me or go through my own insurance!! AGAIN YOUR CUSTOMER HIT MY PARKED CAR. I SHOULD NOT HAVE TO GO THROUGH MY OWN INSURANCE. HE WAS AT FAULT. It should not take this long for me to get my car fix. Both the shop and insurance keep giving me the run around and I'm tire of it. This is my first time someone hit my parked car, I didn't know I would have to go through hell just to get my car fixed.

Worst Experience Ever!!!! Your customer rear ended me May 24th and have not heard anything since the day after the accident. I was given an adjuster and had me submit pictures of damage through some portal. I was unable to get a hold of him after that initial conversation. Given manager's name and same thing, different day. Called everyday, numerous times with millions of voicemails and have YET to get a call back regarding the status or solution. Your customer was at fault and have the police investigation number to prove it. I don't know what is taking so long. I've sent emails to all the email addresses i could find including the mobile inquiries one that this bot will respond to this message with. Something needs to be done about this company or they need to be out of business. WORST INSURANCE COMPANY EVER! Stay long away from this company or whatever they consider themselves to be. If a negative star review was possible, they would obviously be leading the pack with all reviews I have just read.

They are completely unreliable. It has been 35 days since my total loss and it's still not settled.

We have been with this company just over. Two months. After the first payment was made, they doubled the premium citing a signature needed on an electronic link I had not received. I signed everything the same day and was told the premium would revert to the original amount. It did not. Then today, I was told that they are doubling that premium again (so QUADRUPLE what I signed up for). There have been no add-ons or changes in our driving record. In fact,we reduced our coverage. Ridiculous. Fraudulent and wrong!!

I was rear ended by a driver insured by Infiniti,who was at fault by the way just a week after i bought my vehicle. I picked up this vehicle from the Body shop after nearly 5 weeks , decided to trade the vehicle to get something else only to find out that they had reported a structural damage in the carfax of my vehicle which sliced the value of my vehicle in half. I have been trying to reach out to the adjuster for over 2 weeks now with no success. This is the most heartless and unorganized company i have ever come across. I have left messages , been transferred all over the place since i started calling him, and still haven't heard back from him in over 10 days considering that i had to be on hold for 30min each time to speak to a human being. I would expect someone to contact me right away before i contact an attorney to get this resolved. This is no threat but i will make sure i give them a minimum of 100 negative reviews. Please beware!!!!!!!

This is the worst insurance company ever. I’ve been a policy holder for over 8 years and never had an accident until recently and I was at fault. I got my truck towed home. It took about a week for someone to come look at it. Then they told me some BS that I was enrolled into some VIP program where I’m covered completely at their shops and if I wanted to take it else where I would only be covered 80%. I beberé signed up for this program but they were adamant I did. The only change I had was raising my deductible to $1000 to lower my payment. I decided to get my truck fixed at the dealer, a reputable place. After about another week my adjuster said it was a total loss. Then 2 days later was told it was not a total loss. The damage was a bit extensive but Toyota holds their value. My truck has now been ready since 2 days ago and I nor the body shop can get ahold of my adjuster, Rebecca Martinez, to confirm payment. I’ve called her supervisor, Jimmy Nguyen, as well and left messages with and no answer. I’ve been renting a vehicle for the last 1.5 months, took the day off to pick up my truck and the last thing I want to do is rent another car for work tomorrow. It’s so unfortunate that we as customers and those of you as victims have to deal with this unprofessionalism. All around horrible service and deception from the broker to the appraiser and the adjuster.

My vehicle was hit by Infinity insured drivers on two separate occasions. The first time, Infinity wouldn’t even consent to have my damage appraised even though I was rear-ended at a steady stop light. The second time my adjuster, Chris, was rude and condescending in our phone interactions and would never return my calls and send me to voicemail. This company lacks integrity and has poor customer service. Use Geico instead.