Infinity Insurance Agency, Inc.Reviews of infinityauto.com

If you want insurance that you can’t get ahold of then infinity is for you. First of all I tried calling to file a claim, All you get is automated recordings and then put on hold because all the agents are “busy” helping other clients. I then got so fed up being on hold I filed a claim online. No big deal it was easy enough although I would have preferred speaking to an actual human. You think I would have received a call or something to follow up. Nope nothing. I finally received paperwork in the mail with my claim adjusters info. Great finally, progress! Nope I’ve called him multiple times and have yet to hear anything about my accident that I filed almost two weeks ago. His voicemail says he will call you back by the end of the business day. Yeah okay good luck with that. He even has his managers info on his voicemail. Okay let’s give that a shot and see if we get anywhere. Nope the number isn’t even valid. All I want is to speak to an actual person to schedule an appraisal since if I do it online it’s saying the nearest appraisal location is 30 minutes away! Are you kidding me!? Mind you I have been a policy holder with infinity for years now and it’s been fine because I’ve never been in an accident, but this is crazy. Once my case is settled which by law they have 30 days. I am canceling with infinity and will never recommend this company to anyone.

My experience with Infinity has been completely awful and it’s not even near over yet. I was hit by a driver on June 20th. I filed a claim immediately and was told my Adjuster would be contacting me within a maximum of 48 hours. Since I was hit on a Thursday, I expected to hear from my adjuster on Monday. I’ve had multiple questions regarding my coverage since I’ve never been involved in an accident so extensive before. The only person I could speak too was whoever answered the call at Inifinity often times being on hold for 20-40 minutes. I called almost Daily asking for my adjuster to call me. He did not call me until Wednesday. 6 days later!! Mind you my car has been sitting at the body shop this entire time because it was not driveable after the accident. Also, the woman who hit me also has Infinity so I had to wait even longer to hear from her adjuster. Her adjuster finally called me Friday. The first thing she tries to tell me is that she’s MY adjuster. She doesn’t even know who she’s representing. I’m the one who had to tell her she’s the other women’s adjuster, could you imagine? After speaking to her she tells me that since I’ve already filed a claim with my insurance that means I’ve agreed to pay my deductible without seeking compensation from the other driver. My adjuster is telling me to pay my deductible to get my car fix and after the investigation if the other driver is found liable, I will be reimbursed for my deductible. The women’s adjuster said the complete opposite. Why I would allow her to hit me and get away with it? Why am I being given the run around? Why did I have to wait 6 days to get the process started? I’ve heard so many terrible things about Infinity and it’s all true. As soon as this is over I’m switching insurance immediately and I’m also writing a similar review on the BBB website.

Promised a refund, was told from 7-10 days to receive, then they said 15 now they're saying no refund can be given. DO NOT TRUST THEM THEY LIE OVER AND OVER & ARE BAD FOR BUSINESS.

I was involved in a collision with a Nissan car owned by your insured in Miami, FL. I was not injured, but my car suffered a fair amount of damage, which, despite repeated phone calls, infinity has not let me know when the car would be payed for, and it has been 1 month and 3 weeks till this date. The Nissan driver was obviously negligent and is at fault. It is not fair to me that the car is deteriorating, and I have not yet received a response as to when the car will be fixed. Even though I was not at fault, I am still suffering the consequences of not getting an appropriate responds, after repeated emails and voicemails that have been left to NINO BLACKSHIRE. Thank you. Laura

Great customer service and excellent guaidance information given was clear and attitude was professional

My experience is the same as many that have left other reviews. I was rear-ended by a person who has Infinity Auto Insurance on April 1. I submitted all of the documentation required concerning the matter and the receipts for the towing of my vehicle, the repairs made and the rental car fees. Absolutely zero response from Infinity Auto Insurance. Nothing. I will, like so many on this review site, have to hire an attorney to handle this matter. If this company had any integrity at all, all of these negative reviews would not be posted. What a way to be known in the business world...as an insurance company without integrity, with ineffective communication, with callous disregard for the people affected by accidents involving their insured. Zero stars.

WORSE INSURANCE!!! ZERO STARS I was involved in an accident June 4th and immediately contacted my Infinity. After many phone calls/emails to my adjuster and her supervisor, I am still waiting to hear back from them in regard to obtaining a rental car and the outcome of my vehicle. Spoke to her twice and she continued to give me the run around. A friend of mine was involved in an accident on June 5th, and she has Geico. She called them as she was still at the accident site and they delivered the rental car to her. Tow truck picked her car and literally two days later they called her and said her car was declared a total loss. She was told to provide vehicle title and check will be mailed upon receipt of title!!! Talk about first class service. Trust me, save yourselves the headaches. Read Geico's reviews! I'm definitely making the switch after this nightmare of experience. Hiring an attorney to deal with issue.

It seams that me and a lot of other people are having the same issue with them calming that they are trying to contact you but you never recive a phone call . I've called them almost every day for the past 3 weeks and have been on hold for over a half hour every time .After the first week of not being able to contact them during the day I started to also call them after hours to leave a message with the information that they ask for my name my claim # with my phone # so a claims adjuster could call me back the falling day like they say on their recording with no such luck still. I've also been leaving emails with no such luck as well so yesterday I contacted my phone carrier to get a copy of my phone call history of me making calls to 3 different phone numbers first # is 1(866)243-3795 second # is 1(800)334-1661 and the third # is supposed to be my claims adjuster (Savannah street) phone # 1(205)588-3087 with no such luck as well .Now that I got this last letter that says that I have 5 days to contact them or they will close the file.i think I'm also going to have to get in touch with a legal team to represent me like a few other people have had to do Showing that I have not been receiving phone calls throught my phone records that I've been keeping for my documentation on this