Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Response from Infinity Insurance Agency, Inc.Nov 13, 2019

Hello Vi, We're terribly sorry to hear about your uncomfortable experience. This is not the kind of situation that we want any consumer to have to go through. For the purpose of providing assistance, we want to let you know that we would be more than happy to further review this matter. In order to review this, we kindly ask that you send us an email to [email protected] and include a policy/claim number, plus the best contact number to have the appropriate adjusters reach out to help you out. Thank you for contacting Infinity Insurance and have a great day. -Orlando, CS Consultant.

Response from Infinity Insurance Agency, Inc.Nov 13, 2019

Good morning Holly, we are sorry for any embarrassment and inconvenience you may have had with the company. Also, we apologize, as these are not the kind of feelings that we want any of our consumers to have. In consequence, we would be happy to review your file and could do so if you send us an email to [email protected]. If you decide to send us an email, then include a policy number or a claim number, plus the best contact number to have the proper individuals help you out with this. Thank you for contacting Infinity Insurance with your concerns. Have an excellent day. -Orlando, CS Consultant.

Response from Infinity Insurance Agency, Inc.Nov 12, 2019

Good Afternoon Christopher, Thank you for taking the time to contact us in regards to your concerns. We want to sincerely apologize for any lack of communication you may have experienced as it relates to your claim. We certainly do not expect anyone to have this kind of experience. We have contacted the assigned adjusters and requested a call back on your behalf. At your discretion, please send us and email to [email protected] with your contact phone number in order to better assist you. We look forward to hearing from you. Thank you. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Nov 12, 2019

Good Morning Michael, Thank you for taking the time to contact us in regards to your concerns. We want to sincerely apologize for any lack of communication you may have experienced as it relates to your claim. We certainly do not expect anyone to have this kind of experience. We would be more than happy to assist you with this matter. At your discretion, please send us and email to [email protected] with your claim number and phone number in order to better assist you. We look forward to hearing from you. Thank you. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Nov 11, 2019

Good morning John, We're sorry if you might've experienced an unpleasant circumstance with the company. Moreover, Ms. Gerald, these are not the kind of views that we want any of our consumers to have. For this reason, we would be delighted to review your inquiry in detail. Given that, if you would like to receive assistance, then we kindly ask that you send us an email to [email protected]. If you decide to send us an email, then include a policy number or a claim number, as well as a contact number to have the appropriate individuals help you out with this. We look forward to serving you. Thank you for bringing this to our attention. Have an excellent day. -Orlando, CS Consultant.

Response from Infinity Insurance Agency, Inc.Nov 5, 2019

Good Morning Thomas, Thank you for taking the time to contact us with your concerns. We are sorry to hear that you were unhappy with your policy handling and we would like to review your concerns in order to answer any questions you may have as we do not want anyone to feel this way. At your convenience, please email us at [email protected] with your policy number in order to better assist you. We look forward to hearing from you. Thank you. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Nov 5, 2019

Good Morning Yangago, Thank you for taking the time to contact us with your concerns. We are sorry to hear that you were unhappy with the claims decision. We would be happy to contact you to clarify any concerns you may have as we do not want anyone to feel this way. At your convenience, please email us at [email protected] with your claim number and phone number in order to better assist you. We look forward to hearing from you. Thank you. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Oct 21, 2019

Good afternoon Armando, We certainly do apologize to hear about your negative experience with the Company. This is not the type of experience we want any of our consumers to endure and would like to make amends. Moreover, we would be delighted to review this matter in further detail. In order to investigate your circumstance, we kindly ask that you send us an email to [email protected] including a policy number or a claim number to have the suitable individuals help you out with this. Thank you for your review and have a magnificent day. -Orlando, CS Consultant.