Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Response from Infinity Insurance Agency, Inc.Dec 11, 2019

Hello Maria, Thank you for contacting Infinity Insurance Company with your concerns. We are sorry to hear about your negative experience. These are not the type of impressions that we want anyone to have. For the purpose of providing assistance, we kindly ask that you send us an email to [email protected]; including a policy number or a claim number for a more favorable experience. We look forward to serving you. Have an excellent day. -Orlando, CS Consultant

Response from Infinity Insurance Agency, Inc.Dec 10, 2019

Good Afternoon Den, We are sorry to learn you were unhappy with your claim handling and repair amounts. We certainly do not want anyone to feel this way. If you would like us to review your claim outcome, please send us and email to [email protected] with your claim number, a good contact phone number and any additional details you would like to provide. We look forward to hearing from you. Thank you and have a nice day. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Dec 10, 2019

Good Day, Thank you for taking the time to provide your valuable feedback. We are sorry to learn about your negative experience. This is certainly not the way we want our anyone to feel. We would like to look into this in order to address your concerns. Please send us an email to [email protected] with your policy or claim number and we would be happy to assist. We look forward to hearing from you. Thank you and have a great day. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Dec 5, 2019

Good Afternoon Emily, Thank you for contacting us in regards to your claim experience. We can assure you this is not how we conduct business and would like to apologize for any negative experience you may have had. If you have questions regarding your claim status, please send us an email to [email protected] with your claim number and phone number and we will have your adjuster contact you with an update. Have a great day. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Dec 5, 2019

Good Morning Michaelle, Thank you for bringing this to our attention. We want to apologize for the length of the claim to date and for any unpleasant service you have been provided. e definitely do not want anyone to feel this way. Please know that our adjusters work diligently to resolve all claims in a timely manner. We would like to assist with an update and address any additional concerns you may have. At your discretion, please send us an email to [email protected] with your claim number and phone number in order to better assist you. We look forward to hearing from you. Thank you and have a nice day.. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Dec 5, 2019

Good Morning Ruth, Thank you for contacting us regarding your claims experience. We are terribly sorry to hear about this and can assure you this is not the kind of service we strive to provide. We would like to assist you with an update and address any questions you may have. At your discretion, please send an email to [email protected] including your claim number and phone number in order to assist you. We look forward to your response. Thank you. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Dec 4, 2019

Good Afternoon James, Thank you for contacting Infinity Auto Insurance. We sincerely apologize for your unpleasant claims experience thus far. Please know it is our goal to resolve all claims as quickly as possible and we are working diligently to come to a solution. With that said, I have reached out to your adjusters and their supervisors and they will be contacting you shortly to discuss the status of your claim and to answer any additional questions you may have. At your convenience, please send us an email to [email protected] with your contact phone number. Please do not hesitate to contact us should you need additional assistance. Thank you and have a nice day. - Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Dec 4, 2019

Good Afternoon Greg, Thank you for bringing this to our attention. We are sorry to hear about the lack of communication you seem to be experiencing and we apologize for any inconvenience this may have caused. This is certainly not the manner in which we conduct business. We would be happy to look into your concerns and assist you with an update. At your discretion, please send us an email to [email protected] with your claim or policy number so that we can have the adjuster reach out to the proper party. We look forward to your response. Thank you and have a great day. -Sarinah, CS Consultant