Frank L.
Avoid Infinity at all costs, you will regret it.
I want everyone to know that the bot or individual that responds to negative Infinity Insurance reviews, does not return an email back nor makes a phone call to help anyone. If you have Infinity Insurance you do not really have insurance, 9 times out of 10, they will not cover your bodily injuries nor the damage done to your vehicle. Of course I am speaking about a claim in which you are not at fault, they want photos and everyone does not take photos of the accident scene. If you live in Florida as I do, you will never reach your adjuster because they are In Alabama!!! I’m going to take the individual who rear entered me to small claims court and I am going to report this unethical, malicious company to the city via their insurance consumer services and the BBB. To hell with these monsters.
Response from Infinity Insurance Agency, Inc.Sep 16, 2019
Good Morning Mr. Lopez, Thank you for taking some time to leave us feedback. We sincerely apologize you feel this way and would like to be able to assist you with any questions or concerns you might have. In order to do so, please send us an email to [email protected] with your claim number and phone number so that we can contact you. We look forward to hearing from you soon. Thank you and have a terrific day. -Heyssel, CS Consultant