Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Only because there is not an option to give 0 stars they get one. WORST AUTO INSURANCE COMPANY EVER. You have been warned, stay away from them. Only because somebody is in fault of a accident doesn't mean they deserve the worst, unattentive, waiting for 2 months to get a resolution- customer service. But whenever is time to collect their payment oh yeah that the only time when they are fast.

I put one star because is the only choice for the review. On October 19, 2019 my car was parked in reverse in the parking lot of a shopping center and when I returned to the car they had crashed it. I asked several people and nobody saw anything. I quickly took my car to the body shop and from there I did all the management with the insurance company INFINITY, the worst insurance company there is. They asked me how it was and I told them how the accident was. The body shop did everything as the car was dismantled in front of the person the insurance sent. After a few days without me knowing that the case was under investigation, Mr. Demis Diaz, Senior Special Investigator, 305 506 2403 communicated with me. The day he contacted me to tell me that the damage to the car did not match the way I said the hit was ,He said he gave me the opportunity to say what really happened ... I felt it was a tremendous lack of respect because it made me feel like I was lying to him, when I had hit a car in the back the way he said the accident happens when he wasn't there and me either, I would reported it anyway because I paid insurance for that, but I couldn't lie. Then I contacted my adjuster Nekisha Mims 205 588 3170 and I found out that the case was closed, because I called her because she never communicated with me at any time. She says that I close the case for the decision of Mr. Demis and Mr. Demis says that the one who makes that decision is Mrs. Mims who is the adjuster of the claim. So since that was their decision telling me from the beginning what happened and they want me to lie, I can't give them the pleasure of lying. Now I will have to do everything through a lawyer, to solve the situation. I would never have had insurance like this in life if I had read all the bad reviews before.

A representative from infinity contacted me and unfortunately nothing could be done about my situation. I would not recommend this car insurance to anyone since you will still have to pay your deductible even if someone else hit you. Reply with this to Infinity- I already contacted the information below and nothing could be done. I will be ending my insurance with Infinity. So people beware

This company is not good at all. Its been 2 months since my totaled loss and they are not doing nothing to help. My adjuster Roxana Renteria Phone: 1-818-854-3144 is not helping at all. I'm going to fill out a claim at the the California Department of insurance and also I'm going to join a class action against them.

This company is bat sh!t crazy! I was hit by one of their drivers, and the police report clearly states it was her fault. The damn Supervisor that sounded like a robot reading from a script. " Wendell Lambert" Email Wendell.lambert@kemper ...gave me excuse after excuse. Saying they were going to continue to deny the claim until they verify with the police. What the hell! WOW. It's so apparent this companies MO is to DENY ALL CLAIMS. Take their clients money and JUST SAY NO to their responsibility. What a nightmare.

Hi my name is Beverly Simon and I was involved in a accident on the 25th of October that wasn't my fault one of their insured driver hit my car and totaled Aubrey beca is my adjuster I only talked to her one time I have call her numerous times no answer the messages are full so you can't get in contact with her and Laura Jones is her supervisor and you cannot get in contact with her because her messages are full and now today she's on leave so I can't talk to no one when they don't answer their phone at this point I am so upset I do not know what to do I think I'm going to talk to attorney about this also they have my car at a insurance auction junkyard and the status on that waiting for title how can you be waiting on a title and I still owe on it customer service so awful the Adjusters is awful to I've never seen a insurance company like this terrible terrible terrible and all they do is tell lies they told me don't worry that they was going to take care of everything and the 25th of November will be a month 😤😤😤😤😤😤😤😤😤😤 also going to make a complaint to the state commissioner for insurance on them this is uncalled for Infinity by Kemper Insurance Company someone need to do something about this insurance company

I would leave 1/2 star if possible! They are a HORRIBLE HORRIBLE COMPANY. DO NOT USE THEM... I'm still waiting ( it's been 4 months) to be paid for there client that hit my business. I finally went to my insurance company who is Great!!( Nationwide).

If I could give it no stars i would!! I was recently in a car accident, the other party carried this insurance. Infiniti is the worse company they never return calls, emails , faxes I had to involve a lawyer and infiniti doesn't seem to care who's involved they still won't reply. After many months infiniti paid out my car and gave me the lowest possible amount of money for my car.. keep in mind infiniti took my car a week later after the accident .. I have been careless since... DO NOT GET THIS INSURANCE. ALL OF THEM SUCK !!! JAVI THE ADJUSTER DOMINIQUE THE OTHER ADJUSTER!!! STAY AWAY AND SAVE YOUR MONEY !!!