Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Just so you all know, there is an agency...The California Department of Insurance that governs insurance companies. I have a co-worker that I helped fill out a claim with them against this company. I think if more people let the State of California know just how bad this company is...maybe, they would do something about it.

This company try to steal customer money. My mother is main holder of insurance, and she does not speak English well. I called to the company with my mother beside to cancel the policy and got resolved. The representative asked her permission to cancel the policy. We go over the clarification process and by the end, they said if there are any problem they will call back. However, suddenly they charge our money for our policy not even active, and they said they declined the cancellation because of my mother did not talk to us. I said "what" seriously. I have to call back to resolve the problem. we have to work and we do not have time to wait on the phone in order to hope to cancel the policy. In addition, the broker and company try to increase rate without reasons. They said we had accident (But we do not have) to increase to money of policy. To be honest, I have a good deal from other company and save up to 600$ for a year. Get away from this company

I'm insured with them at the moment. Our car was a total loss in May, to this date I am still trying to finalized everything. The appraiser left items out of the appraisal and now the GAP can't finalized the account. I have called, emailed, left voicemail and nothing. One month and a half after, I still get the run around. Nobody knows anything, nobody can't help. Not sure If I can cancel my policy and go with someone else, because to be honest, Infinity sucks!

This company is a total scam the people there never know what they talking about when you call them for help they give you the run around like they don’t see what you talking about even though they supposedly have your account open with the policy they ask you me and my husband have automatic payment but I also created the account so I could watch how much the remaining payment would be every time we pay but the closer we get to finish paying the insurance off I saw that they kept adding more money to pay I called they didn’t resolve nothing they try to make it seem like I missed a payment after I asked the guy if he sure that he has my account open the guy claim ooh I’m not the primary holder and claim my husband can call them back and hang up my husband called they said it’s because he didn’t put a date in one of the paperwork he signed so my husband asked them to send the paper for him to sign after 3days I kept calling because we didn’t receive the paperwork they finally send it we send that paperwork by email and faxing they claim they never received it so that charge stayed the last time I called and make sure to write everything they say down the people I talked to told me the exact amount I saw was left to pay now I went to check it again it’s more I try calling no one is answering the phone they trying to make us pay the policy before the 6months I don’t even know when we do end up finish paying it off what they going to try to do next they adding more money for us to pay and they also making the monthly payment higher I don’t know who to contact for those people how is this company still around they don’t help anybody but them self they technically stealing from people because they think they in a position of power

Absolutely regret having them. No communication from my adjuster after I got rear ended. Finally get ahold of her and she was rude and said she had no idea about my claim since she had just got back from vacation. It was 10 days from the day they said my car was totaled until she was able to contact me. If u want to wait hours to get ahold of anyone if not days this is the company for you. 3 seperate occasions i waited 30 mins in customer service to get hung up on before speaking with anyone. And she didnt do basic paperwork to report the accident to the dmv so i may lose my license. Thanks infinity.

Really crappy company to deal with. One of their insured hit my car while they were driving with no license or registration. After filing a claim with them, I was denied because they said that they fully believe their driver. This is a company that insures drivers with no license and no vehicle registration. I'm surprised that it's even legal for them to exist. If anyone reads this and you were hit by someone who has this insurance, there's no point even going through them, they'll deny your claim because they don't want to take responsibility for a driver that wasn't even supposed to be on the road. If you're someone who has insurance with them, know that they're giving you "insurance", but they really won't do anything than take your monthly payments and run.

I was in a accident it’s been a month and 2 weeks with no returned phone calls or nothing just to get a call today and say we can’t do nothing because the driver name was not on the insurance not only that but they sent an appraiser out and everything this company is full of crap and needs to be shut down now

I was involved in an accident with someone who had infinity insurance. My car is totaled and I have not been able to get a call back from an adjuster or anyone in claims. My car is totaled and I am injured and it was the customer of infinity’s fault. Luckily there is a police report but I have yet to hear back from infinity, and am screwed without a car and can’t pay for a rental out of pocket. after reading all the reviews I am experiencing the same thing and have now got an attorney involved. DO NOT TRUST THIS COMPANY