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Infinity Insurance Agency, Inc. (infinityauto.com) has 566 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
Infinity Insurance Agency, infinityauto.com
Website
infinityauto.com
Category
Insurance
Location
Mcallen, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Claim (# 20003616736). The repair shop called me over a week ago and told me that my car was ready. Which is good news, except that they can't release it to me yet because Infinity has not issued the payment. It's been over 2 months since I had the accident, at this rate it'll be 3 months before I get my car back.
Response from Infinity Insurance Agency, Inc.Jan 6, 2020
Hello Adolfo,
We thank you again for contacting the Company with your concerns. As a result, we have just finished sending another memo to the adjusters requesting a claims status update on your behalf. The adjusters should be contacting you soon to address any additional questions or concerns that you may have. We appreciate your patience. Have a superb day.
-Orlando, CS Consultant.
AC
Amanda C.
I wish I could give negative stars
I wish I could give negative stars, this company is horrible!! Dealing with Infinity was worse than the actual accident! They never return your calls, I’m pretty sure my adjuster doesn’t exist because I’ve never even spoken to her. My accident happened 2 months ago, they told me they wouldn’t pay for the storage fee when the only reason my car was in storage was because their client hit me! And they take their sweet time so they don’t have to pay. The customer service is horrible, I will not be recommending this company to ANYONE!! This whole experience has been a nightmare. Does anyone do their job in this company???
Response from Infinity Insurance Agency, Inc.Jan 6, 2020
Hi Amanda,
We're sorry to hear about your negative experience. These are not the type of scenarios that we want any of our consumers to have. By all means, we would like to provide assistance. In order to receive assistance, we kindly ask that you send us an email to: [email protected], and include a policy number or a claim number, along with a contact number to have the appropriate individuals help you out with your situation. Thank you for contacting Infinity Insurance with your concerns. Have a great day.
-Orlando, CS Consultant.
JB
jose B.
Q ue hay de cierto q este seguro cubre…
Q ue hay de cierto q este seguro cubre solamente el estado de florida y texas
Response from Infinity Insurance Agency, Inc.Dec 26, 2019
Buenos dias Jose
Gracias por tomarse el tiempo para compartir sus valiosos comentarios. Agradecemos su opinión de 5 estrellas. Gracias y que tenga un buen día.
-Sarinah, CS Consultant
PW
Phillip W.
Horrible Customer Service
Much like many of the reviews here, I was involved in an accident with one of their insureds on November 19th. With the exception of the original call to the 800 number to get a claim number I have yet to talk to anyone in person. The adjuster Jave Alvarez has never answered the phone and the voicemail is usually full. It's a month later and nothing has been done. I'm just going to file the claim with my insurance company and let them subrogate.
Response from Infinity Insurance Agency, Inc.Dec 20, 2019
Good Afternoon Phillip,
Thank you for taking the time to leave us a review. We sincerely apologize for the unpleasant experience you have had with the claim. Furthermore, we would like to assist you in making things right and getting you an update. We invite you to send us your claim number along with your best contact number to [email protected] and we will have the appropriate party contact you. Thank you and have a nice day.
-Heyssel, CS Consultant
DB
Dan B.
This insurance company is the WORST
This insurance company is the WORST. My wife was hit by one of their insured on 10/23/19. It took them almost a month to have a person come out and inspect the vehicle. The adjuster handling the claim; Mr. Chris Ochoa is nowhere to be found. When I did contact him he told me that payment was released on 11/27. Well its 12/19 and i still don't have it.
Response from Infinity Insurance Agency, Inc.Dec 19, 2019
Good Afternoon Dan,
We are terribly sorry to hear about your unpleasant experience with your claim. We are also very sorry you feel this way and can assure you this is not how we want anyone to feel. At your discretion, please send us an email to [email protected] including your claim number and phone number and we would be more than happy to review and answer any questions you may have. We look forward to hearing from you. Thank you and have a wonderful day.
-Sarinah CS Consultant
MS
Moisés L.
Yasmine was really nice
Yasmine was really nice, kind and helpful. You guys should be proud of having that type of agents who provide an excellent customer service.
Response from Infinity Insurance Agency, Inc.Dec 18, 2019
Good morning Mr. Laguna,
We are delighted to hear about your positive experience with the Company. Also, we value and greatly appreciate your feedback. All in all, we look forward to continue serving your insurance needs. Have an excellent day!
-Orlando, CS Consultant
DE
Dee
On December 3rd.2019 I got an a…
On December 3rd.2019 I got an a horrible car accident where I wasn’t fault of ,I made a claim the same day of the accident and I only received 1 phone call from my adjuster Christopher Ford , sense the accident ,the appraiser told me the car was a total loss, Last week but ever sense then I haven’t heard anything, To make matters worse I have car rental insurance and I never got set up with one sense the accident, it’s so ridiculous never been an a situation where a car insurance doesn’t follow up , I’m learning the hard way , going forward I got a new vehicle where I need the total loss letter , so the dealer can pay the Gap insurance, to top it I found out today through Geico that the company put me as fault of the accident, that’s false information clearly the other driver of The vehicle was the one who ram into my car was driving under the influence almost killed me and my vehicle was brand new 2019, whyyyy I have to pay anything it doesn’t make sense , I’m so upset , this insurance is a joke , I’m done never going to GET a broker insurance, all I want for them to do there part pay for my car and to give me the loss letter, ohhh lol the funny thing is they are so quick to send me a letter about paying the remainder of the policy like no I’m not...WORSSSSSSEEE INSURANCE
Response from Infinity Insurance Agency, Inc.Dec 17, 2019
Good Morning Dee,
We are terribly sorry to hear about your unpleasant experience with your claim. We are also very sorry you feel this way and can assure you this is not how we want anyone to feel. At your discretion, please send us an email to [email protected] including your full name, claim number, and contact phone number in order to review and answer any questions you may have. We look forward to hearing from you. Thank you and have a wonderful day.
-Sarinah CS Consultant
AB
Abel B.
Still waiting for my adjuster My car is in a really bad condition and looking at all this bad reviews i feel identify with all this crap mentioned My adjuster Nataly Oliver not even text back .
My car is waiting for my adjuster Nataly Olive for more than 15 days
She doesn't even say nothing to me just never get the phone or text back something really simple Im still paying my insurance tthat money is still going to them directly fom my bank account .Im gonna be needing to take a further action this is disrespectfull.
Response from Infinity Insurance Agency, Inc.Dec 13, 2019
Good Morning Abel,
Thank you for taking the time to leave us a review. We deeply apologize for the lack of communication you are encountering with your claim. We agree this is not acceptable. At your earliest convenience, please send us your claim and contact number to [email protected] and we will have someone contact you. We are looking forward to hearing back from you. Thank you and have a nice day.
-Heyssel, CS Consultant
