Infinity Insurance Agency, Inc.Reviews of infinityauto.com

How are they in business? Literally the WORST company ever. 1) Husband has an accident on 11/30/19, files claim the same day. 2) Infinity tells him he can only take it to two 'approved' body shops (both 25 miles away) if he wants them to pay for it. It's CLEARLY written in our policy that we can take the car to a mechanic of OUR choice!!! Infinity finally says 'fine, but we'll only pay 80%'. Ok, whatever, let's get it fixed. 3) My husbands truck sat at the auto body shop for 30 DAYS waiting to be paid by infinity. The auto body shop threatened to charge $100/day for storage. 4) So so so SO many unreturned calls from our terrible 'representative', hold times are 20 mins plus each time, etc. Seriously, DO NOT TOUCH THIS COMPANY with a 100' pole.Hope Infinity enjoys my report to the California Dept of Insurance!! Bye Felicia!

I was stopped in heavy traffic and the lady behind me was also stopped. A guy who has Infinity didn't stop and pushed her car into mine. He then fled the scene, but we had his plate number and the cops gave us his name and insurance information. Infinity is dragging their heels about paying because they can't determine who the driver was. GIVE ME A BREAK! The guy claims he leant his car to someone who he doesn't know their name or where they live and that person brought it back to him damaged saying they had hit a pole. REALLY?!?! They loaned their 20-3-K vehicle to a complete stranger and never asked their name even when they brought it back damaged? And now I'm stuck without a vehicle and an adjust and her supervisor who won't assist me or answer me. Her voicemail even says "If I dont' return your call email me". Seriously?! Who does that? In my work if I don't return my customers calls I get fired. Update: the people who responded below are very polite, but useless. All they do is notify the people who won’t respond to me in the first place. So I continue to be ignored with no one returning my calls or emails.

The Worst company EVER ! I got into an accident from a client of this company that had the fault and NEVER cared that I was at 12 weeks pregnant and my car was at total loss. Communication for updates on my claim is poor, they never pick up their phones nor return phone calls. I've left multiple messages since the day of the accident with multiple people and yet have not received a check for my car nor have I received reimbursement for towing and storage. The excuse was " we are still investigating this case" when my insurance company recieved all information needed within 2 days of the car accident. Worst insurance company EVER !

My name is jeffrey lott ive been with infinity insurance for many years but just recently my daughter was in a car accident 11/14/19 going to work after borrowing one of my vehicle's but the other vehicle was at fault i didnt even want to file a claim with infinity because the other insurance company already excepted liability but i had to report the accident for the record but just so happen my daughter wasn't on my policy but my wife is but me and my wife is separated and my daughter stay with her but now infinity tells me i had to add her to my policy which i did shortly after but now they sent me a letter saying my policy will not be renewed as of feb 7 2020 i never missed a payment and this is how they treat a loyal customer but since the accident me and my family has rekindled and gotton back together in the same household as of this policy i dont want to bad mouth infinity because they have did me well over the years but i think it could have been resolved better than this since i was in compliance with what they told me and to get a letter like this while dealing with my daughters injuries is just overwhelming please email me if there is a better resolution policy 109800447099001

Estoy muy decepcionada de este seguro ,la verdad que he tenido una mala experiencia que su cliente nos chocó, nuestro carro ,y fue perdida total ,desde noviembre. He tratado de comunicarme con la ,ajoster ,no he podido cumunicarme, estas todos los registro de mis llamadas, me dicen que ya elevaron la queja al supervisor ,q en 48 horas me iban a llamar y jamas lo hicieron .todavía a esta fecha no he podido resolver mi problema con mi carro q fue perdida total. POR FAVOR TENGAN UN POCO DE PROFESIONALIDAD .Y DIGANLE A BRANDY MAINE .QUE REPONDA SU TELÉFONO QUE SIEMPRE SSLE LA CONTESTADORA. NESECITO QUE NO DIGAN MAS MENTIRAS ,Y TENGAN ETICA.

It's been 6 months since I got rear ended. It was deemed i was not at fault. I have left RIchard Perry several voicemails throughout the last 6 months and he has not returned my call once. I decided to call his manager 3 months in and guess what, he doesn't answer his phone either.

This company really deserves negative stars. If you purchase a policy make sure you read the entire thing. I was in an accident on November 16, 2019 of which I was not at fault and filed the claim the same night. I then learned that there was no rental car coverage provided within my “Full Coverage” policy. Their customer service is trash, I have no idea why they’re still even up and running when its abundantly clear the employees aren’t doing anything the majority of the time. They didn’t even start working on my claim until 2 weeks after my accident and when I cancelled my policy and asked for a refund they gave me an extremely hard time about everything, if it wasn’t for my lawyer they probably wouldn’t even be paying for my car, however after constant pushing they’ve finalized my payoff amount. Its now January and I’m still waiting for them to payoff my car loan and give me my portion. Terrible company, terrible people working there, just terrible.

I filed a claim about one month ago, sent out the paper work over 3 weeks ago and I have not heard anything. With being on hold for 30 minutes waiting for a representative to tell me that the claim has not been updated and the adjuster never returning my calls, it has made this whole experience dreadful, no other insurance company would treat their clients like this. It’s almost as if no one works at this company because no one is doing their job. I’ve been suffering from an accident that wasn’t even my fault and this insurance company is not even doing anything about it which makes this aggravating. So I agree with all the one star reviews.