Infinity Insurance Agency, Inc.Reviews of infinityauto.com

I was in an accident where an Infinity customer was at fault on Nov. 1st. They admitted it at the scene to me and the police, and it was clear they caused it. I got a voicemail from an Infinity agent a few days later asking me to provide a statement so the claim could be processed. I called them at least 5 times and got their voicemail every time, never got a call back to my messages so I finally left the statement on their voicemail. Needing my car fixed ASAP, I went through my insurance to cover the damages, who said I would get my $500 deductible back as soon as Infinity processed the claim. It's been 3 months and no word. I've called the Infinity agent multiple times, never gotten an answer or return call. I've probably spent a combined 3 hours on hold with the general line number (including my entire 30 minute lunch break today) and never gotten someone to pick up. The only time I've heard from them since that one voicemail was when another agent called me about a month later about the WRONG ACCIDENT. He said they must have mixed up the claim numbers, but when I tried to talk to him about my accident he said that would need to go through the agent who may or may not actually still be employed by Infinity.

Headline: Known for infinity of excuses to not pay when incident occurs, but good money stealers every month! If you want to pay monthly fees and receive horrible customer service and have them leave you in isolation when you get into an accident, then this may be a good fit. In all honestly, I would NOT recommend this insurance company. Shop somewhere else because Infinity Auto Insurance stands for money eaters, but when an accident comes along, they make sure to find every possible act to back off by finding any possible (again possible) excuse to not cover a penny of damages from their pockets. They do NOT commit to the customer. They do NOT commit their customers. My mom had an accident on December 28th, 2019. She was not at fault. I upload photos online for them to review and gave them the license plate of the car that hit my mom. I was told that the claims department guy was going to call me, and he never did. The claim department guy gave my mom his attitude with a rough tone. Boy, I know she can’t speak English, but she’s not dumb. Even when I email him the police report, he never looked at it. It was only after following up that I was on the phone with him that he was reviewing the police report on the information he was waiting on to reopen my case, but he closed it. Endless calls, endless follow ups (me doing all the work they should be doing as employees/ insurance company) and no picks and no email responses. It’s a disgrace to be earning your income by lying to people. INFINITY, please be honest to your costumers, be straight with them on what you are selling them – YOU ARE SELING THEM AN EMPTY PRODUCT. DON’T JUST PICK UP YOUR CHECK EVERY MONTH AND EXPECT NOT TO PROVIDE THE SERVICES WHEN NEED. I’m taking my money where I can protect my vehicle and get real service.

It’s been a month still , I have had no answer I even emailed you and no answer

Worst ? Worst it’s too little of a word, how is it that we set to pay monthly $170.00 and out of the blue were supposed to pay $300.00 because of a change of address. I will never use this company again. When we decide there is not way we’re going to pay that amount, they force us to pay $84.00 because we change from them to another company!!!! Very unfair.

This insurance company is a bunch of crooks. My sisters car was parked in front of her apartment the guy that had infinity insurance ran into it and his insurance isn’t even talking to my sister who by the way is in the hospital now. No she wasn’t in the car when it was wrecked. They just will not do their job! My sister needs to go to dialysis three times a week and they have to call a cab because infinity refuses to pay for the rental of a car or any car while their other car is not being repaired because they’re not doing that either do not use this insurance company!!!

I got insurance thru Infinity paid in full then was told they would not insure my truck so to cancel my policy they would charge me plus a 20.00 cancellation fee. Took my money in 30 seconds off my credit card and said it would take three weeks to get my money back. I don't recommend this company to anyone. Run don't walk away and find another company.

Absolutely abysmal service, no sense of urgency, and almost no sign of responsibility. Infinitiy claimed fault for a T-bone accident i got into several months ago. I was unable to drive the car after the accident due to structural repairs that needed to be done to the chassey. For several months, i would frequently receive little to no response at all from infinity. I had to constantly nudge them to get off their butts and reslove my case. After dozens of emails and several (unsuccessful) attempts to reach them by phone, it took them almost THREE MONTHS just to send an adjuster out, and even then, they had to send an adjuster out three different times because they kept calling an adjuster from california to go look at my car, which was sitting in an auction lot in central texas. HOW DOES THIS HAPPEN? My insurance company had an adjuster out to look at my vehicle the SAME DAY i took it in for evaluation. Complete incompetence. After several months of being without a car, im down several thousand dollars due to vehicle rental. Which i expected to be compensated for with a loss of use program of some kind. But no, when i asked the rep i was assigned, Jaime Aguilar, he pretty much acted like he had no idea what i was talking about. He asked for an invoice for my car rental and he said hed see what he could do. After sending him an invoice, and then emailing him about it again, he stopped answering my emails and has not called me back about it. I tried calling his supervisor, Natelie Elison, as well but, of course, she never answers the phone and i cant even leave her a message because her machine is always blocked up. Since my car has been repaired, I have been emailing Jaime from infinity every day in an attempt to get a response at all from him about this. So thanks Infinity. Thank you for sitting on you butt for MONTHS doing diddly squat while i was without a car and then footing me with the bill for your own mistakes. Real classy.

Horrible company, I got rear ended at a red light by one of the people they insure and they Deny the claim. Didn't stay in contact with me, never returned phone calls, could care less. Please show somewhere else.