Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Please we need that someone answer the email that we sent. Call us. We need to fix our car.

This is the worst insurance company ever my car was totaled by another driver and they won't answer my phone calls and emails or return my messages I've been waiting for 3 months.

I had an accident with one of their policy holders on 01/16/20 and have contacted the adjuster several times and still have been given the run. Every time I call it is the same issue that they need some information from their insured before they can clear coverage. I think they should look at my car and give me a rental and they have yet to do it. At this point I need a lawyer to get involved do not appreciate the lack of communication and business not professional at all. The insurer has taken responsibility and is at fault based on their statement.

I've been with infinity for around 3 month's now. So far every month something or other has came up as an issue and had to pay the initial amount and reinstate my policy. They claim other drivers and request a fine or original initial payment and start my policy all over again. If someone else was driving my car I would of put them on the initial application and excluded them from the beginning. They claimed because of a phone call they made to me and who lives in my house hold that they determined someone else might drive my car even though I never said someone else drives it or even has a driver license to operate any motor vehicle. After heated discussion on how they take it upon them selves to think that there might be other drivers is just an excuse to rob us of our hard earned money. It's bad enough dealing with registration suspension fees for no insurance with the crooks at the DMV and then to be having to go through this nonsense is absurd. I have a little one with me when I go out and to already been without insurance because of something they "think" is totally unprofessional and scary for me. God forbid something happens I get in an accident and the whole time my insurance is suspended because of an assumption they make is not cool at all. I went ahead and cancelled and now I'm looking to go to another insurance company hopefully more professional and not trying to get me for my hard earned money for ridiculous claims. If it was up to me they wouldn't get no stars at all.

My vehicle was hit by one of their customers on November 17th. It took 2 weeks to get a rental car and then a month for them to determine it was a total loss. They still owe me over $1700 and adjuster on my claim is now on a leave of absence. His supervisor has blocked my emails and refuses to return my call. I'm having to go to my local news channel to see if I can get some help to get this claim closed. This is truly an awful company. The very first adjuster I had advised me "she only works Monday to Friday 8 to 5 and she's very over worked plus their insureds come first." Good luck to anyone who has to work with them. Just go straight to an attorney or your local news channel to help you. Also I get the email address to his supervisor and he blocks my messages. I have been reading through all these reviews and have to laugh as infinity is always saying once you contact them they will have someone call you back. This is a complete lie. I have been calling daily Monday to Friday for weeks with no response.

Es la peor Aseguranza que yo e tenido, no quiere hacerse responsable de lo que le corresponde y me manda documentos para firmar en blanco y creo que ninguna persona va a firmar un documento donde no sabe que está firmando.

There client got in an accident with my son. We have the police reports statement saying it there party fault and it been 5 month now that they didn't respond to us are my attorneys...I'm gonna take there party to small claim court

the worst company I've been dealing with. they take forever to deal with your issue. They never pick up calls ... and those assigned adjusters are the worst ... this is what the voicemail say: You have reached the voice mail of "adjuster name" i'm currently in the office but assisting another customer right now ; please leave your name phone number claim number and the reason for the call and I will give you a call back . If you call before 3pm I will return your call by the end of the day and if you called after 3pm I will return your call by the the next following day by 10 am... " common guys why would you leave such voicemail when you know you will not or might not call as your voicemail says? You better change that voicemail and say something like" I will return your call as soon as I can" ... this is much more understandable And you guys need to stop ignoring your customers ... you need to know that communication is the key... we will appreciate and understand if you guys tell us that the issue is gonna take a little longer and we need to be patient rather than not saying anything and ignoring us like you guys don't care . I mentioned that since the incident my car is making a noise which is getting worst everyday I keep driving it like that and since I am still waiting and still don't know how long is gonna take for my car to be fix... I am glad I don't have insurance with them and I will never get insurance with infinity either with its third parties affiliate and I will never advise somebody to get insurance with this company. I am sooo disappointed. They have no sense of customer and if I could rate less than one star I would