Infinity Insurance Agency, Inc.Reviews of infinityauto.com

My name is Tracey Bellone and I have been dealing with my claim since November 8,2019. June Delgadillo is my adjuster and asked me to gather the police and fire department reports since my car caught fire she CLAIMS she asked for it but has yet to receive it in 2 plus months I got them in 2 weeks. I am fed up with this insurance company and I plan to find another company once my claim is resolved. Two times this week I've left June and her boss Shana msg to call me telling them I have the reports and guess what they haven't called me back. They take my monthly payment but lag on paying my car and giving me the remaining money. This company is horrible please someone in corporate help me.

It's just sad that the fault driver hit my car was insured with infinity. Worst experience with insurance company I ever had. My car was his when the other driver trying to park. Never be able to contact my adjuster, every time I call I was transfered to another person. My body shop got approval from them for the estimated repair cost around 12k and then they only tell me that they will only cover 10k after the repair is almost finished. It has been two months now still no one contacted me.If I knew so I would just use my own policy at the first time.

DO NOT WASTE YOUR TIME AND MONEY Dealing with this company BEWARE FRAUD!

Infinity Insurance Company the most ignorant customer service ever. They would not take care of people whose cars are damaged by their insured drivers. This is what email I wrote them "Claim number: 20003692376 Hello, I am writing to you in connection with the accident in which your insured driver M F rear-ended my Hyundai Tucson 2020. I am very frustrated with your handling of the situation. I have been trying to connect with your employees so many times and there isn't any response to my inquiries for quicker appraisal of the damages and approval of the funds for the repair of my vehicle. Moreover, numerous times I asked you about a rental car so I don't pay so much with my credit cards. I tried to call so many times to no avail. I am so exhausted and frustrated to deal with all this. The police report is ready. If you want I can send you a copy. There you can find your "investigative details" and see that your insured diver M F was at fault for the accident. I Left so many messages to Nathalie A and Americo O and nobody answers them. Please, resolve this situation ASAP. The distress in our lives becomes unbearable! R G " Nobody still bothered to call me and resolve my issue. It is the most ignorant company ever. Their driver rear-ended our car while we were standing on a red light on a traffic light! He confessed to the police officer that his brakes wouldn't stop and still they had to "investigate"! I sent them the police report too because "they were not allowed to obtain it before 30 days after the accident" as their adjuster Americo O said?! The report clearly states who is at fault. I will attach it to the link below. And here I am, running debt on my credit cards for rental cars, my car sits at the shop waiting on their "investigation" and our lives are a mess. On top of that, good luck connecting with any of them!

my accident happened about 9 months ago ,A truck ran a red light and struck my truck damaging my front end.I reported accident right away to my insurance .needless to say police report came back undetermined ,meaning insurance had to resolve who was at fault.Well this got a lot complicated with me ,come to find out his insurance company was the same as mine, they were completely not helpful at all, A few weeks pass and I get a letter from insurance company saying it was my fault , So my next step was to get counseling from a lawyer, I spoke to two of them and there response were the same . This is a good opportunity for insurance company's not to pay .So this was the end result, I got kicked to the curb by this insurance company ....they just want to get out of paying any claim.

Very very very sad insurance I wouldn't recommend to my worse enemy first chance I get it will be drop please don't get this insurance if u trying to get good insurance they are sad

Infinity insurance is the worst, I have been with them over the years and I missed my payment date due to there offices not accepting payments which it was an Saturday so I called them to let them know the next business day that I couldn’t make my payment on line our over the phone because they blocked my policy and they made me fill out a form and to reinstate my policy and when I tried to make the payment it was telling me my policy was cancel and I called customer service back and she told me give it 30 mins to an hour I did so still wouldn’t let me make my payment I went online still it kept saying locked to make a long story short they gave me the run around for four days and when they finally got my payment it was on the 31st and they waited 9 days to take the payment out my account which interfered with my other bills and sent there payment back and now they want file my cliam

My car has just been sitting at a collision center for 3 weeks. No one at Infinity will return my calls or theirs. Beyond frustrated.