Infinity Insurance Agency, Inc.Reviews of infinityauto.com

I have had this insurance for a while now. I have never been late on any payments or anything like that. On January I made a claim and i was assigned an adjustor who did not take care of my problem as he should have. He told me he would take care of everything, he said i did not have to worry about anything at all he said he would keep in contact with me through the whole process and he only called me ONCE! i am so upset that he left the whole thing half way i have been making payments on a car that i don't have anymore because this person decides not to do his job correctly. If i could give 0 stars i would. I have been trying to get in contact with him and his manager for almost a month now. And it has been hell trying leaving messages and calling 10 time a day. And i call customer service and they always just respond with “im sorry we cant help you with that call your adjuster” but when i tell them i did already 100 times they just say “then I recommend for you to report them to headquarters” which they wont provide me with a number either. This is so crazy and not cheap at all!

Not impressed at all with customer service. One of your clients hit my car which caused it to diminish in value when I go to sell or trade now that it’s been in a collision. The letter I received, which took 6 weeks for a response, was not even signed much less correct information. Had to ask over and over for an answer. Repairs on my car have nothing to do with what I’ve lost now that it’s been in an accident. Just curious if this is a place to get help.

This company delayed payment to my auto body shop and cost me 4 extra days of a car rental, possibly more since I am still waiting for them to pay the auto body company. I spent 3.5 hours on the phone trying to resolve the issue Friday and two more hours Monday. It is still not resolved and I continue to lose money to the car rental agency. They did not care to rush the process since it wasn't costing them money to provide me with a rental. Terrible customer service, I was redirected to many different agents to deal with the issue and they did not provide me with supervisor's numbers. I will be changing insurance companies when it comes time to renewal. Do yourself a favor and pay the extra $10 a month for an insurance company that will save you that money when you are in a crunch and they provide you with good customer service to get your car back in a timely manner.

They honestly don't deserve any stars. A pack of Monkeys could do a better job than these people. They honestly fail to use common sense. They are very difficult to reach and if you do reach them you will regret it. They all sound robotic and dumb at the same time. You are better off not resorting to them for your insurance. All they care about is wasting your time.

We have not had the experience with them on filling claims. Our experience is with payment. My rating is 00000 with them had to give 1 star for review. My husband lost his job march 3rd. We live in Florida. He's been with company for 1 yr plus within that time his pay has changed 3 times. Each time decreasing what he can make. This last pay change cost him anywhere from 800 to 1000. Then he lost his job . His pay is commission based. Job lose not due to poor performance. He had just won award for top sales . We contacted Infinity and explained what our situation was asked for help so we wouldn't loose car insurance. This cornia virus and the way people are handling it is not helping. We have no money to buy supplies with. His last pay ck. Was for $177 not kidding. Infinity refused to work with us in any way. The reason we are with this group is Florida. We moved to Florida from VA. we moved to Florida in tail end of Sept 2016. 1 infrastructure on license a ticket which was coming off 17 or 18. No car accidents at all. Five months after moving to Florida I was in auto accident. I was not at fault other person ticketed. We had no idea FL was a no fault state. We didn't even know what that meant. FL. Punishes you on car insurance wheather it's your fault or not. I did get into 3 more accidents after the first. The mentality on Florida roads are mean vicious and deranged. We couldn't continue with our current insurance. Due to rate. My husband looked and and looked Infinity was the only one we could find. They are a bottom feeding company that preys on people with difficult situation. I would like to know why they stay in busines when other good companies are going or gone out of business. They don't care about there customers. We know we owe them money to keep car insurance. Not asking for free ride. My husband didn't ask to loose his job. He started looking that same day. Applied for unemployment will take Weeks to see if we even qualify. Have asked for help for utilities due to virus everything put on hold Till April 1 as of now. Infinity basically told us to go to hell they would not offer any kind of help. You pay or loose your insurance. This is the Bottom Feeding Company that you are dealing with. As of yesterday we have 192.87 to our name. Not a joke or a lie the truth.

Do you want to deal with the worst insurance ever? Then you should work with Infinity! Not only do they takes months to even begin working a claim, they will also make you jump from adjuster to adjuster! And your new adjuster will have no idea what the previous adjuster had done. That's not all folks, they'll offer you THOUSANDS of dollars less than what your vehicle is worth after one of their clients totaled your car. Let's not forget the wonderful customer service, who will either not pick up the phone when you call, or just hang up because they don't feel like helping you! Truly an amazing insurance company! Why go with a company that will care about you or have any sort of moral compass, get infinity! They'll treat you like the petulant child you WANT an insurance company to treat you!

i dont want to put anything bad but i need help with something i had a car accident on september 11,2019 and had car ins at the time of the accident and i also had gap ins from the dealership kia all star the car finally got paid 3-13-2020 that is to long but only the blue book price still have a principal balance less that 2,000 dollars why didnt the adjuster or infinity contact the dealership of kia motors financial to get this car paid in full i should not have to continue to pay this car i dont have any more this not fair and unjust can someone please take care of this situation it seems that i am doing others peoples job and no help thank you carol ray

BE AWARE OF THIS INSURANCE COMPANY...!!! This is the worse insurance company I've ever seen. they are SCAMMERS. I got insurance with them for a short time, always paid on time. when they supposedly reviewed my policy shortly after I started, they increased my premiums from $700/year to $3,000/year, and I immediately cancelled. First they said I had to go in person to sign some papers (could not do it over the phone) I took time off of work, but did it. I did all they asked me to do to cancel. They sent me a bill after all stating that I owed they $342.00 additional (don't know why, because I always paid and on time). They have been reporting me to the credit bureaus each and every month. I've been going back and forth with them trying to get this resolved. I've written a few times to them, and talked to them on the phone. still nothing, and meanwhile they are trying to ruin my otherwise perfect credit. I will contact the Department of Consumer Affairs. TODAY!