ILIA BeautyReviews of iliabeauty.com

Response from ILIA BeautyAug 25, 2025

Thank you so much for sharing this kind review! We’re so glad you’re loving the new Soft Focus Blurring Blush, even after a little mishap. Our team was happy to help get you taken care of, and it means so much to hear you’re a happy customer. We appreciate you being part of our community!

Response from ILIA BeautyAug 25, 2025

Thank you for taking the time to share your experience with us. We’re truly sorry to hear how disappointing this has been, especially since your order was meant to be a birthday gift to yourself. Waiting without updates is incredibly frustrating, and this is not the level of service we want to provide. We understand how inconvenient it was to have to purchase another foundation elsewhere, and we regret that we let you down. Your feedback is important, and we’ll be working hard to improve communication so experiences like this don’t happen again. Thank you again for your patience, and we hope you are enjoying your foundation.

Response from ILIA BeautyAug 25, 2025

Thank you for updating your review and sharing your experience with us. We’re truly sorry for the stress caused by the lack of communication around your order— especially when timing was so important. We’re relieved to hear your package arrived in time for your holiday, and we’re glad you can enjoy your makeup during such a meaningful moment after your treatment. Your feedback is invaluable, and we’ll be working on improving our communication so future experiences feel smoother. Wishing you the very best on your holiday and beyond.

Response from ILIA BeautyAug 12, 2025

Thank you for taking the time to write a review. We're sorry for the delay and the lack of communication you’ve experienced— we completely understand your frustration, especially since you placed your order expecting it to arrive within 2–3 days. Our warehouse recently encountered unexpected system errors that caused processing delays, and we apologize that this wasn’t communicated to you sooner. We’ve been working hard to follow up with all affected customers as quickly as possible, and we’ve requested more information here in Trustpilot, so we can ensure you’re taken care of. We truly regret the inconvenience and disappointment this has caused, and appreciate your patience while we work to make it right. Update 8/13/25: Thank you so much for sharing more information. We see you are communicating with one of our Support Specialists. Again, we sincerely apologize that this happened with your order and for the lack of communication. It's not the experience we want you to have. Our warehouse has since fixed the issue, and it shouldn't happen again in the future. Our team also continues to work diligently and improve response time. We are here if you need any further support.

Response from ILIA BeautyAug 12, 2025

Thank you for sharing your experience with us, and we're truly sorry for the delay and frustration this has caused. Our warehouse recently experienced unexpected system errors, which impacted order processing and caused some shipments to be delayed. They typically ship in 1-2 business days, and arrive within another 2-3. We understand how disappointing this must be, and it’s never the experience we want for our customers. Please know we’re working hard to follow up with every affected customer as quickly as possible. We've requested additional information here in Trustpilot, so we can make sure you’re fully taken care of. We appreciate your patience and understanding while we work to resolve this. Update 8/13/25: We see your orders were processed and delivered. One of our support specialists has followed up with this information as well. Again, we sincerely apologize that this happened with your order. It's not the experience we want you to have. Our warehouse has since fixed the issue, and it shouldn't happen again in the future. We are here if you need any further support.

Response from ILIA BeautyAug 7, 2025

Thank you so much for the kind words! We’re thrilled to hear you had a fantastic experience with Gian— we’ll be sure to pass along your shoutout. If there’s anything else you need, we’re always here to help!

Response from ILIA BeautyAug 6, 2025

Thank you so much for your kind and thoughtful review! We're sorry to hear there was a delay with your order, but we're so glad Natalie was able to turn the experience around for you. We couldn’t agree more— she’s a true gem, and it means a lot to hear her warmth and care came through in her emails. We’ll be sure to share your kind words with her and the team. We're so grateful for your support and excited to have you as part of our clean beauty community! We look forward to helping you in the future, Stephany.

Response from ILIA BeautyAug 4, 2025

Thank you so much for your kind words! We're so glad Tavonia was able to support you with the refund, and we truly appreciate you taking the time to share your experience. We’ll be sure to pass along your lovely feedback to her. Thanks again for recommending us!