ILIA BeautyReviews of iliabeauty.com

Response from ILIA BeautyMar 27, 2026

Thank you so much for following up and letting us know someone connected with you! We are currently working through a high number of inquiries, but your patience has been appreciated! We hope you enjoy your new item! Let us know if there is anything else we can assist with. Have a wonderful day!

Response from ILIA BeautyFeb 26, 2026

Thank you so much for sharing your thoughtful feedback! We’re so happy to hear that the blush formulas blend beautifully and feel comfortable on your sensitive skin! While we understand the Color Haze didn't have as good of staying power we appreciate you giving it a shot and we truly appreciate your honest feedback regarding these concerns. As for our foundations, we recommend signing up to be notified on the product page once your shade is back in stock. We hope you can try more of our products in the future! Don't hesitate to reach out to one of our ILIA specialists if you ever need a match in the future.

Response from ILIA BeautyDec 13, 2025

We deeply apologize for any inconvenience caused by the delays. Transparently, there was a technical error that prevented the tracking from populating in our system, which is why you were unable to track it for some time. We are so sorry about this! We are so glad to hear you were finally able to receive your order and hope you are enjoying your items. Thank you for your patience. Happy Holidays!

Response from ILIA BeautyAug 12, 2025

Thank you for taking the time to write a review. We're sorry for the delay and the lack of communication you’ve experienced— we completely understand your frustration, especially since you placed your order expecting it to arrive within 2–3 days. Our warehouse recently encountered unexpected system errors that caused processing delays, and we apologize that this wasn’t communicated to you sooner. We’ve been working hard to follow up with all affected customers as quickly as possible, and we’ve requested more information here in Trustpilot, so we can ensure you’re taken care of. We truly regret the inconvenience and disappointment this has caused, and appreciate your patience while we work to make it right. Update 8/13/25: Thank you so much for sharing more information. We see you are communicating with one of our Support Specialists. Again, we sincerely apologize that this happened with your order and for the lack of communication. It's not the experience we want you to have. Our warehouse has since fixed the issue, and it shouldn't happen again in the future. Our team also continues to work diligently and improve response time. We are here if you need any further support.

Response from ILIA BeautyJul 7, 2025

Thank you so much for your review! We’re so glad to hear that the concealer and our Complexion Stick were a perfect match— that’s exactly what we hope for! We understand that our pricing may feel like a splurge, and we truly appreciate your investment in clean, skin-loving products. Your support means a lot, and we’re so happy to hear your skin is responding well. We hope to continue being a part of your routine!

Response from ILIA BeautyOct 10, 2024

Hi Louise- We are sorry for your experience and appreciate your patience during this busy time! We understand how important it is for you to receive the correct items and a timely response. We believe your situation has been handled a new order was shipped to you. Please let us know if we can help with anything else. Thank you!