Shawney
Great Company, Great Products!
Buying cosmetics can be a challenge, especially online as you can't be confident you have the correct shade until you receive it. I was already a huge fan of Ilia Beauty's tinted SPF serum and needed a concealer so decided to try theirs. Loved the product but it was just a tad too yellow for my complexion. Ilia has a return/exchange policy for "gently used" items so I completed the online request. To my amazement, I received a full refund AND I didn't have to return the product!! This is a $30 concealer we're talking about! What amazing customer service and a great way to spread the word about their company. I will DEFINITELY continue buying my cosmetics from Ilia Beauty!!
Response from ILIA BeautyMar 3, 2025
Hi, thank you so much for your thoughtful and kind review! We're so glad to hear that you love our Skin Tint and that you had a positive experience with our customer service team. We truly believe in making the experience as seamless and stress-free as possible, especially when it comes to finding the perfect shade. Your feedback means the world to us. We look forward to continuing to be your go-to for cosmetics, and we can’t wait to have you back!