Lori
Beyond Outstanding Customer Service! Thank you Gian!
I have loved the skin tint serum for years. The VIP sale came up and I was having trouble with an order and the promotion working (total user error). I opened the little online chat and Gian popped up to help me. Gian went above and beyond to help me and be sure that I was taken care of. Gian was professional, kind, helpful and generous with her time and expertise. So, not only are the Ilia products amazing, so is their customer service! 10/10 recommend them!!!
Response from ILIA BeautySep 19, 2025
Thank you so much for your kind words and continued support! We're thrilled to hear how much you love the Skin Tint Serum, and even more delighted that Gian was able to step in and make your VIP Sale experience smooth and enjoyable. Gian truly goes above and beyond for our customers, and your recognition means the world to us. We're so grateful to have you as part of the ILIA community. Thank you for the 10/10 recommendation. We can’t wait to serve you again soon!



