ILIA BeautyReviews of iliabeauty.com

Absolutely shocking! Placed an order for a number of items costing quite a bit of money. Order did not ship. Sent two emails asking where my order is, which were completely ignored. Eventually get an apologetic reply from Julia saying they are having issues in the warehouse and will despatch my order as soon as possible. I wait for a while, still no notification of shipment, so I ask for a refund. I get an email saying they cannot refund my money because the order is now being processed. I write back saying great, when can I expect to receive my order?, they don’t know because the order cant ship due to an issue they are having?!?!?!. As it stands they are refusing to refund me because it’s in “process” but also unable to send my items. If you are a fan of Ilia I strongly recommend you avoid dealing with them directly! UPDATE: Ilia have now refunded me and went out of their way to rectify the situation so updating my review

Never had a company take so long to process and dispatch an order. It has been 5 working days and no further updates. I have emailed customer services but to no avail. Judging by other comments, this seems to be an issue they are having. Will order via SpaceNK or Sephora in the future if at all.

Customer service was fantastic! I love their makeup and company!

Giam who works for Ilia, was so helpful when I realized I actually ordered the lip crayon through a different provider. Giam kindly sent me the matching sharpener so I can continue using it. What a pro!

Kortnii at Team ILIA to the rescue! I was so bummed when the first delivery was not actually at my building. When I reached out to support, Kortnii was swift to assist me with a reorder and when that did not come she was sure to do another reshipment and personally kept an eye on it. The products came and I love them. Thank you again, Kortnii for helping me, I really appreciate it!

excellent customer service!

I ordered quite a few Ilia products back in 2023. The blush & eyeliner were ehhh, but the eyeshadows & lip balms were truly lousy (both formulas & shades). I found another clean beauty company (RMS Beauty in Charleston SC) whose clean cosmetics & skincare are so fantastic, I've invested heavily in them for over a year now. Regardless, I placed a small order on 5 August 2025 with Ilia for their only item I actually like (the one cool-toned lip shade they offer). I was surprised that they wanted to charge an extra $1.67 for a "shipping guarantee," which I opted out of. Welp, my package (ordered 5-Aug-25) finally shipped on 11-Aug (and only after I emailed Ilia to ask what was going on with my order). My order finally arrived on 18-Aug. Ilia's using a company called "Cirro Commerce" for this snail's pace shipping, which is probably a great deal for them, but it's not optimal for us, the customers. Suffice it to say "lesson learned." Never again.

I love Ilia products and I have been using them for years. I am very disappointed though ordering from their website directly… I placed an order 4 days ago and I was hoping for my items to get shipped as they say on their website - 2 or 3 business days. I emailed their team and I have not heard anything back. I am going on holiday soon and need the package to come before I leave, I would have not ordered if their website stated something different. I think I might need to just buy the products somewhere else and once this one comes I will return it. Just a waste of time and the communication has not been great.