ILIA BeautyReviews of iliabeauty.com

Response from ILIA BeautyJul 1, 2025

Thank you so much for your kind words! We're so glad to hear that Marissa was able to assist you with finding the right shade and that your experience with our customer service left a positive impression. We truly appreciate your patience and are thrilled to know you'll be shopping with us again. Your support means the world to us!

Response from ILIA BeautyJun 30, 2025

Thank you so much for your kind words! We’re truly grateful for your support and are so glad we could help make things right. It means the world to hear that you’ve had such a positive experience with us— that’s exactly what we strive for. We’re lucky to have customers like you and can’t wait to serve you again soon!

Response from ILIA BeautyJun 30, 2025

Thank you so much, Jeneen! We're thrilled to hear that Tavonia was able to assist you so promptly and help make your exchange smooth and easy. Providing thoughtful, responsive support is so important to us, and it means the world to know your experience exceeded expectations. We’re so grateful for your kind words and your love for ILIA!

Response from ILIA BeautyJun 30, 2025

Thank you so much for your thoughtful review! We’re thrilled to hear that Gian provided you with such a positive experience— we’ll be sure to pass along your kind words. With your extensive background in cosmetic retailing, your feedback truly means a lot to us. We’re so glad you felt supported and connected, and we can’t wait for you to receive your new color match. Thank you again for being part of the ILIA community!

Response from ILIA BeautyJun 27, 2025

Thank you so much for your kind words! We're thrilled to hear that our team was able to turn things around and get those samples out to you. It means a lot to know you felt cared for, and we're so happy you're loving your ILIA products— especially the eye shadow pencils! We appreciate your support more than you know.

Response from ILIA BeautyJun 27, 2025

Thank you for taking the time to share your experience, and we're truly sorry for the frustration caused. We recently started working with a new shipping carrier, and while we're working through the transition, we know the delays and lack of tracking updates have been disappointing. We're actively reporting feedback like yours to the appropriate teams so we can improve the process. Additionally, our response time has been higher than usual due to our recent sale, and we sincerely apologize for the delay in getting back to you. We will follow up with you via email as well.

Response from ILIA BeautyJun 27, 2025

Thank you for sharing your experience with our Super Serum Skin Tint SPF 40— we truly appreciate the feedback. We're sorry to hear it didn't meet your expectations, especially after you were hopeful it might be a great fit. If you're still open to exploring, you might like our Skin Rewind Complexion Stick, which offers a more matte finish and could be a better match for your skin type. Also, our support team is always here to help— feel free to reach out, and we’d be happy to talk through your routine and make some more personalized recommendations. Lastly, we offer a generous 60-day return policy, so we’d love to help make this right. We look forward to serving you in the future.

Response from ILIA BeautyJun 24, 2025

Thank you so much for taking the time to share your experience. We're truly sorry for the initial trouble getting through, but so glad you reached out to our support team directly. Tavonia is such a valued part of our team, and we're thrilled to hear she was able to step in quickly and help get everything sorted with your color match. We're also so happy to hear you're now pleased with the quality of your products — that means a lot to us!