HouswiseReviews of houswise.com

I ordered a fire pit along with fuel on 12-16. The fire pit arrived late w/o the fuel. They indicated to me that the order was delivered. I sent pictures showing the fuel never arrived ( I bought 3 extra bottles). They indicated the fuel got hung up in security and it would be arriving this week. Still no fuel. I’ve had my fire pit for weeks and can not use it. A representative Ella said she would escalate and get the fuel out ASAP. Still no fuel. Beyond frustrated with this company. Getting ready to go through the hassle of sending the whole thing back. My order # is HW39285, last name Smith. I hope some manager from Housewise reads this and gets me my fuel I just recieved a response from Housewise from a Sarah. This is the 4th response I’ve received saying they are working on getting me my fuel. You either are or your not, and as of today your not!! Still no fuel that I paid for. Turning into a scam. Beware of the company Housewise!! Next step is to report company to the Better Business Bureau

Ok, so here we go, AGAIN! I had to write a review here to get help with the matter of never receiving my “guaranteed Christmas delivery “.. of course, all of a sudden I was being helped. However, I started a dispute with my credit card, so they said they can only help me if I withdrew the dispute, which I have.. I’ve sent emails, chats, n msgs on fb to let them knew I withdrew the dispute, because honestly, it was a gift for my son, n I would have rather had the gift arrive… now it’s CRICKETS.. no response.. all automated crap n nothing is yet resolved. Still waiting for order HWC8478… it’s been a month since I ordered it.. next step for me is blowing them up on social media, as my son has over 2 million followers.. I was really trying not to go that route. I didn’t even want to do all this unnecessary bs. But I spent $150, still no help, n still no delivery. Must be a job for the BBB… although I’m sure they’ve had to been reported before..

On December 2, 2025, I placed an order for a firepit as a Christmas gift. The order was not delivered, and it appears the shipping carrier, which is one of those cheap shipping companies, lost the package. Attempts to obtain information from the shipping carrier have been unsatisfactory. I have sought a refund from Houswise, but despite assurances that the matter would be investigated, over a month has passed without a resolution. I find the customer service experience to be significantly below expectations. Furthermore, I note that your website states a 100% refund will be issued if an item is not received within 15 days, a policy that, in this instance, has not been honored.

Sadly I wish I had read these reviews. Ordered full gift set and additional smaller alter fire on 18 th.December . Shop told us it would arrive on 21st.December, a date that has long passed. First and only reply so far was to say they were delayed due to the holidays . My tracking on shop, which I always find reliable, tells me the package has sat in Rochester since January 1st. Three emails sent over last two days that needless to say have been unanswered . Either a scam or dreadful organisation. Either way, avoid at all costs. Update- the marble gift set we ordered arrived but as they had run out of marble they sent the grey. Still no sign of the altar smaller unit or fuel. After much thought I decided it was time to end the saga. I have just been informed that I have to pay for shipping for the wrong item to be returned. Please heed these warnings this company has dreadful customer service. After taking your order they will send left over product, so don’t expect your choices to be honoured.

** UPDATE They refunded the shipping and a week later one bottle of oil showed up. So they did live up to their word Charged 9.99 for before Christmas delivery and showed up Jan 5 long after it was needed. said order was to include fuel and it did not. Total waste of money. Not sure how product works as do not have fuel. Total scam in my opinion. PS: reply from them is still BS as I have emailed many times and no reply!

UPDATE ON 1/22: I’m updating my review to 4 stars. The company has made everything right. They have refunded my dad for the first order. I’m hoping they will share their return address so I can return some of the items. UPDATE ON 1/20: I’m updating my review to 2 stars because Sara from Houswise did respond the next day to say they were willing to give us $40 back of the over $500 he had spent. They also said we could work out a full return. Meanwhile, my daughter received another bottle of fuel. We were concerned my dad’s card was being billed again. He contacted his cc company, and they helped him contest the second order. It appears the fuel she received was one she never received from the second order. At the same time, I was replying to request they refund $200 and call it a day. However, the charge had been contested, so Sara from Houswise said the problem is now in the hands of the cc company. Im giving 2 stars for communicating with me, but I think this all could have been avoided if they’d replied to my dad the day he first reached out to them. UPDATE ON 1/16: I reached out as requested by Houswise and got their automated response again. They are too busy and won’t get back to us for 3-5 business days. ORIGINAL REVIEW: This place is shady. My dad placed an order. They told him he hadn’t ordered fuel, which wasn’t true, so he updated the order. However, he made a mistake (I’m not sure how. He runs businesses also.) and ordered another fire pit. He emailed them the next day to say he only wanted one fire pit. He got an auto-response saying they were overwhelmed and would get back to him in 3-5 business days. By then the order had shipped, and they said it was too late. Funny how my daughter received 5 fire pits when all these other customers received none. Each package was sent through a different shipper…strange. Somehow, my dad ordered another 3 fire pits and several packs of fuel. He doesn’t recall doing that. I’m sure he could make a mistake, but I wonder about this. He is still very sharp, running a business and a storage lot. I’m not convinced this company didn’t take advantage of him. But he didn’t look at the second order confirmation to cancel it. BUYER BEWARE!

it was easy to use their website and complete my order,however, I noticed I didn't put the correct shipping address so I quickly went back into the website and changed the address, it wasn't even 15 mins. I had the gift delivered to whom I was getting it for because I was going to be out of town for that entire week and I didn't want the package just sitting on my front porch. It seemed ok but I was receiving mixed msgs stating my address is where it was going so I emailed the company and their response was ok it's fixed but I still kept getting msgs with my address as the shipping. Then finally the last msg I received stated it was delivered to the correct shipping address. I check with who was the gift for and yes the did receive it. It was a little confusing but it all worked out.

Just received one of their tabletop fire pits as a gift. Great concept, poor execution. One bottle of fuel is around $20 and will last you about an hour. You can purcha$e an additional extender to make the few last longer. I believe the extender is $40. I’m not sure why the company just wouldn’t redesign this product to last longer to begin with? If you’re OK with spending $20 every time you want to use it then this is a good product for you. I find it disappointingly expensive.