HouswiseReviews of houswise.com

Ive been trying to cancel this and your company is intentionally making it extremely hard.

I like the product very much, but the subscription for fuel has been difficult to stop. I now have 18 bottles of fuel which is way too much. I tried to cancel before the product was sent several times, but their server didn’t accept the request until it was already too late to stop. I know this can happen once, but twice several months apart seems a little fishy to me. I hope it is cancelled for good now. But in 3 months I will see if they try to ship again. Disappointed.

I want a refund. I do not want this.

I paid an extra $20 to have a delivered sooner still not have not received it and I needed it by the 10th will look to do business elsewhere

I purchased Houswise-branded bioethanol fireplace fuel through Amazon Marketplace over multiple orders. Amazon later issued a Product Safety Alert instructing consumers to stop using the fuel and removed the product from its marketplace. After receiving the alert, I contacted both Amazon and Houswise seeking a meaningful remedy. Amazon ultimately offered only a limited credit, while Houswise repeatedly stated that Amazon was responsible for handling any reimbursement because the purchases were made through Amazon Marketplace. As a result, neither company provided what I consider a meaningful resolution. What concerns me most is that while the product was removed from Amazon following the safety alert, Houswise continued offering bioethanol fuel through its own website while disclaiming responsibility for purchases made through Amazon. My experience was that each party pointed to the other, leaving the consumer without a satisfactory remedy despite complying with all instructions provided after the safety alert. Potential customers should carefully review the product safety information, recall communications, and company responses before making a purchase. UPDATE – September 2026: After I posted this review, Houswise publicly responded that it had requested my order information so it could “take a closer look” and determine what it could do “to help make this right.” I provided the requested information. More than two months have now passed, and I have received no resolution or further substantive communication from Houswise. Unfortunately, despite the public response below, the matter remains unresolved.

I'm glad to hear some people have had a positive experience with this company I personally have not I have been waiting 5 months for my credit I ordered two of these fire pits one came UPS outstanding the other one they sent through the mail I never received it till 3 weeks after Christmas at which time I refused it. I still have not received my credit I have contacted this company many times about my credit to no avail. They leave me no choice but to contact the better Business bureau.

We ended up with 2 complete fire pits, only wanting one complete set. Could not get the company to send us return instructions, in complete non-compliance with their stated 90-day return policy no questions asked. Completely ignored my requests. Also we were missing a small single-burner pit pot. Had to take a picture of all they had sent us to ‘prove’ we didn’t get the small burner. It took four months to finally get the $19.95 small pit pot. Customer Service was the worst personal experience. I would not recommend this company to any consumer.

I inadvertently ordered the wrong items. I am awaiting a reply from your A-I system regarding an adjustment to my order or canceling the complete order.