HouswiseReviews of houswise.com

Response from HouswiseJan 2, 2026

Hi Jack, I’m truly sorry for the frustration and disappointment this has caused, especially after paying extra for Christmas delivery. That’s not the experience we want for you. While we don’t offer phone support, we do provide assistance via email so we can properly track and resolve each case. We’ve replied to your email with updated information and next steps, and we’re committed to making this right for you. Thank you for bringing this to our attention, we want to help get this resolved. Warmly, Sara from Houswise

Response from HouswiseJan 3, 2026

Hi Clare, I’m truly sorry for how upsetting and frustrating this has been, especially with this spanning two holidays and leaving you unable to use the fire pit as intended. We completely understand why missing fuel would make the product unusable, and that’s not acceptable. We have replied to your email with details and next steps to address the missing fuel and make this right. Please check your inbox and spam folder so we can continue helping you directly and resolve this as quickly as possible. Thank you for bringing this to our attention, and we sincerely apologize for the impact this had on your holidays. Warmly, Sara from Houswise

Response from HouswiseDec 31, 2025

Hi Matt, That’s great to hear! We’re so glad you love the fire pit enough to order a second one, and we really appreciate your patience while we sorted out the shipping issue. Happy to know everything was resolved and the second pit arrived smoothly. Thanks for sharing your experience and for choosing Houswise! Warmly, Sara from Houswise

Response from HouswiseJan 2, 2026

Hi Bryan, I’m really sorry for the frustration this has caused, especially with the delay and the confusion around the charges. Unfortunately, we’re unable to locate your order using the information available here, but we do see your email and will be replying there directly to review everything and help get this resolved. Thank you for bringing this to our attention, we’re here to help and will work to make this right. Warmly, Sara from Houswise

Response from HouswiseDec 31, 2025

Hi George, I’m really sorry this has continued to be such a frustrating experience, and I understand why seeing similar complaints would raise concerns. I want to reassure you that our reviews are genuine and reflect real customer experiences, both positive and critical, and we take all of them seriously. We’ve replied to your emails and are continuing to communicate with you there so we can fully resolve your order. Please know we’re committed to seeing this through and making sure this is taken care of properly. Thank you for your patience and for continuing to work with us. Warmly, Sara from Houswise

Response from HouswiseDec 31, 2025

Hi Ricky, I’m really sorry for the frustration this has caused, we understand how upsetting it is to feel left without updates. That’s not the experience we want for you. We’ve replied to your emails with updated tracking information and a revised delivery date. Please continue communicating with us there so we can make sure everything is fully resolved. Thank you for bringing this to our attention, we’re here to help. Warmly, Sara from Houswise

Response from HouswiseDec 31, 2025

Hi Ron, I’m very sorry for the missing wool insert and for the delay in getting back to you, we understand how frustrating that is, especially after reaching out multiple times. We’ve been handling a higher volume of requests than usual, but please know we’re committed to taking care of this. We’ll be replying to you shortly and will send a replacement right away. Please keep an eye on your inbox (and spam folder), and thank you for your patience while we make this right. Warmly, Sara from Houswise

Response from HouswiseDec 31, 2025

Hi Mark, I’m truly sorry for the delay and the frustration this has caused, that’s not the experience we want for you. There’s no need to contact your card provider yet; we’re here and committed to helping resolve this directly. Please reach out to us at [email protected] with your order details, and a member of our team will personally review your case and work to make this right as quickly as possible. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. Warmly, Sara from Houswise